I'll swap you for the moron we share a road with, who has struggled to get his car started (doesnt stop him trying for ten mins every day, before slamming the door, going back in the house, slamming the door, to retrieve the keys to his mums car so he can use that to jump start his car, slamming every door in the process) every morning at roughly 5.30am for the past few YEARS! I lose count of how many...definitely more than three. I have asked nicely, I have asked less nicely, makes no difference. Sigh. Too thick to have any clue at all!
good luck with the old lady!