Shortchanged at stores..

[ubermaus]

Take it all the way fella - I can hear the laughter now.... "Your honour, I didn't get a receipt & I didn't check my change but I know that they short changed me by 5 English pounds".

 

You just got a lesson for £5 in 'how not to be a silly billy in future' - money will spent I'd say

 

Lets see what happens...maybe thou speaketh too soon

 

---------- Post added 30-03-2015 at 10:17 ----------

 

And you know that how?

 

From the deranged look in his lazy eye and in-dechipherable south yorkshire drawl.

[sheffbag]

A certain local / national store (green) is always not freely giving receipts and short changing...its all very 'un-cooperative'.

I've caught them in the act once or twice but last week I was in a rush and got caught out. I didn't notice until half way down the road and of course no receipt...

So last saturday I put a complaint in because the dude behind the counter had actually short changed me £5 from a £12 shop. At the time I could barely hear the ill-educated fellow and he gave me loads of change in bits and pieces...and they were closing, usually I'm more careful.

 

Still haven't heard back.

 

It happens in 2 of their stores, not giving receipts, very,very dodgy practice...anyone else found this?

 

---------- Post added 29-03-2015 at 09:47 ----------

 

Anyone know how to escalate this? do supermarkets have a trading standards body?

 

Are there signs in the shops saying please check your change? There are in most shops. Would agree with others, mark it up as a lesson learnt

[ubermaus]

You should have called the store and asked them to countback their tills. This can be done within 15 minutes without much hassle.

 

It will see if the till is under/over. This only works if the cashier hasnt given excess change to customers after you, of course.

 

They should get change right. Its the shops responsibility.

 

---------- Post added 30-03-2015 at 10:24 ----------

 

Are there signs in the shops saying please check your change? There are in most shops. Would agree with others, mark it up as a lesson learnt

 

It doesnt matter. If they want local business they are going to have to deal with unhappy customers...it doesnt look very good if employees are stealing money too.

[alternageek]

They should get change right. Its the shops responsibility.

 

As a cashier, it happens. Not everyone is perfect, sorry. The amount on the screen may tell us what we need to give back, but our hands may do another thing.

 

Over my years as cashiering, I've made the mistake (mainly when its super busy and youre trying to get the queue down, because customers are moaning youre too slow/too many people/whatever) and have had my till counted back too many times to count. Most of the time, it was even - but when it was over exactly what a customer is owed, i have held my hands up - full apologies given and more.

 

I have never felt a customer was calling me a liar when they stated incorrect change was given back. I believe most of the time the customer is right, and we should do the best we can to prove that.

[ubermaus]

As a cashier, it happens. Not everyone is perfect, sorry. The amount on the screen may tell us what we need to give back, but our hands may do another thing.

 

Over my years as cashiering, I've made the mistake (mainly when its super busy and youre trying to get the queue down, because customers are moaning youre too slow/too many people/whatever) and have had my till counted back too many times to count. Most of the time, it was even - but when it was over exactly what a customer is owed, i have held my hands up - full apologies given and more.

 

I have never felt a customer was calling me a liar when they stated incorrect change was given back. I believe most of the time the customer is right, and we should do the best we can to prove that.

 

In this case I think the cashier was skimming off the top. I've reason to believe other cashiers in the same company are doing it. It's happened more than once, the receipt thing just conceals the issue.

 

Never had the problem in certain other stores, not once, so why this one company?

 

I can't prove conclusively, but I've sent a letter of complaint outlining the issues so await the response from the company.

[sheffbag]

Are there signs in the shops saying please check your change? There are in most shops. Would agree with others, mark it up as a lesson learnt

 

They should get change right. Its the shops responsibility.

 

---------- Post added 30-03-2015 at 10:24 ----------

 

 

It doesnt matter. If they want local business they are going to have to deal with unhappy customers...it doesnt look very good if employees are stealing money too.

It does matter. Its their responsibility to give you the correct change and it is your responsibility to check it.

if neither of you did that (and lets be honest here a quick visual look would tell you that you were a fiver down) then it is your own bad luck and I would be very careful about accusing the tiller of stealing. How do you know that the till wasn't up at the end of the day through an honest mistake?

Do you think that the cashier will remember every single piece of change that they have given out during the day so they can identify who might have been short-changed.

 

you don't need a receipt to know you are a fiver down and you left the shop. Writing a letter will do nothing as you left the shop and didn't adhere to the commen sense rule of checking your change.

 

And since you don't appear to be too bothered about checking your change how do you know you haven't been skimmed of a pound or two in other shops before?

 

and - as you have put in other threads, when it comes to money - "mistakes do happen"

Edited March 30, 2015 by sheffbag

[ubermaus]

It does matter. Its their responsibility to give you the correct change and it is your responsibility to check it.

if neither of you did that (and lets be honest here a quick visual look would tell you that you were a fiver down) then it is your own bad luck and I would be very careful about accusing the tiller of stealing. How do you know that the till wasn't up at the end of the day through an honest mistake?

Do you think that the cashier will remember every single piece of change that they have given out during the day so they can identify who might have been short-changed.

 

you don't need a receipt to know you are a fiver down and you left the shop. Writing a letter will do nothing as you left the shop and didn't adhere to the commen sense rule of checking your change.

 

And since you don't appear to be too bothered about checking your change how do you know you haven't been skimmed of a pound or two in other shops before?

 

and - as you have put in other threads, when it comes to money - "mistakes do happen"

 

In bold. I think corporates take these things very seriously. I'd be very surprised if I wasn't compensated in some way / and an investigation. Whether they will investigate or not is another matter.

 

---------- Post added 30-03-2015 at 13:21 ----------

 

At the very least I want my fiver back, thieving swines...

[alternageek]

In bold. I think corporates take these things very seriously. I'd be very surprised if I wasn't compensated in some way / and an investigation. Whether they will investigate or not is another matter.

 

---------- Post added 30-03-2015 at 13:21 ----------

 

At the very least I want my fiver back, thieving swines...

I'd reach out to the store manager and then the area manager before going to corporate. If the staff are stealing, theyre probably aware of it and waiting for more evidence to come through.

 

For the most part, the central office may just "lose" the letter (whether it doesnt get to the right dept, and then destroyed or worse) or not respond or ask what I just said to do.

[tzijlstra]

I have to say that I have been short-changed in this particular supermarket chain on numerous occasions. I always tally in my head what I am spending and I once went in to a branch in Scotland for a 9£ shop, paid with a 20£ and got 6 pounds put in my hand, I challenged the cashier on the spot saying I paid with a twenty, they didn't believe me.

 

When I pointed out that it would either be 10 or 20 as they clearly handled only one note they backed off. But I was not impressed and asked to see the manager, the lass got a stern telling off and I received a voucher for 5£ for the next time I shopped there, I turned round, got a bottle of wine for a fiver and was satisfied, but it has happened several times before and since.

 

My father-in-law lives within a stones throw from a branch and he counts his change every time after being caught out numerous times. You'd think, these days, with the digital tills, that it is pretty darned hard to get it wrong, wouldn't you?

[sheffbag]

In bold. I think corporates take these things very seriously. I'd be very surprised if I wasn't compensated in some way / and an investigation. Whether they will investigate or not is another matter.

 

---------- Post added 30-03-2015 at 13:21 ----------

 

At the very least I want my fiver back, thieving swines...

You think they would take a letter from someone who didn't check their change seriously? you would get the customary fob off letter (if at all) with probably a fiver voucher in it to spend in their stores so you still end up giving the money to the corporate company you accused of stealing from you in the first place.

 

bet hey, it will be another one for your list of complaints thread so go for it.

 

Personally I would follow the other forumsters advice and go speak to the manager of the store first. It may well be that they are aware but need evidence