skyfitsboy Posted February 16, 2006 Share Posted February 16, 2006 hi there, yesterday I placed an order for a new digital camera from Ebuyer.com and today I have received an email from them which has concerned me abit. The email basically said that my order has been cancelled until I fax them proof of my identity, I purchased loads of items online before with my credit card and never been asked for such documents which worrys me a little. Here's what the email from Ebuyer said: This order has been cancelled pending the receipt of further information. To reactivate your order please fax copies of the following documents to 0870 467 5001: 1. Passport/Driving Licence *AND* 2. A Utility Bill Gas, Electric or Council Tax If you have any difficulty faxing these documents please contact our customer services team via enote or by telephone on 0845 146 1720. Once received and verified, the order will be reactivated. Regards, Ebuyer Customer Services http://www.ebuyer.com I just don't know what to do now, as my housemate works in a bank and told me that these two pieces of security information could be used to set up a bank account in my name:o Link to comment Share on other sites More sharing options...
RayOberstein Posted February 16, 2006 Share Posted February 16, 2006 I've ordered quite afew items from Ebuyer and have never come across this before, It's not like you are applying for a mortgage! It's not a case of an identity scam followed through an email is it? or was the order processed directly through Ebuyer.com? Link to comment Share on other sites More sharing options...
spyro2000 Posted February 16, 2006 Share Posted February 16, 2006 Id just go elsewhere if I was you. Link to comment Share on other sites More sharing options...
pressy Posted February 16, 2006 Share Posted February 16, 2006 Ebuyer aint known for being a clever bunch .... I've bought stuff from them but nothing of any real value. Company bought a laptop & it came without keyboard , returned it (eventually) & they sent another out with keyboard missing. Not too helpful when probs arise either. Link to comment Share on other sites More sharing options...
mr chris Posted February 16, 2006 Share Posted February 16, 2006 I can't remember if ebuyer has a phoneline, but if it does then you're best ringing them and talking to them direct. It's unusual that they'd want ID. If you're not sure, then don't proceed. It does sound a bit odd as I've ordered hundreds of pounds worth of equipment from them and it's always arrived when it should do without any further hassle. http://www.pixmania.co.uk is a good place for digital cameras, and you shouldn't get asked for ID!! Link to comment Share on other sites More sharing options...
Ghozer Posted February 16, 2006 Share Posted February 16, 2006 Ebuyer have a phone line yes.. I have been buying from them since July 2002, and NEVER had this problem.. Maybe there was a problem with your Card/Details when you entered them, and they diddnt quite match... So they wish for you to call to verify it etc... I HAVE heared of this before, just not on eBuyer.... the email looks legit to me, because it states via e-note, you can click the enotes thing in your account, and that number IS thiers... I'd just give them a call, last time i called to cancell and swap an order (last minute) they did it all over the phone, no hassle, no questions and the NEW item still arrived next day Link to comment Share on other sites More sharing options...
richard Posted February 16, 2006 Share Posted February 16, 2006 Could it be that you are sending the stuff the a different address than is used with the credit/debit card. I remember they used to say that you should send your first order with a new credit card to the address at which the credit card is registered. Under the distance selling rules they are responsible for the loss in cases of fraud so perhaps they just want to make sure that their not about to lose a bundle, having changed the rule above for fear of it putting off customers. Even so there should be something on the website to explain this. Link to comment Share on other sites More sharing options...
Ha3el Posted February 16, 2006 Share Posted February 16, 2006 hiya, ive bought tons of stuff from them over last few years and never had any problems except for at the start when i lived in a student house it was hard settin up an account to buy things as one my housemates already had one at that address and they are funny about more than one account at same address. It could well be that maybe someone who lived there before you had an account with them at that address or as someone else said about card being registered elsewhere maybe. I doubt very much that its a scam email as firstly it would be a bit co-incidental and secondly what could someone possible do with just your name and address details?!?! Also they would not provide a phone number if it were a scam - you could always just ring it? It slightly diff to the number i have for them so i dunno if they changed it or if have more than one but i have 0845 114 5000 and last used that number about 6 months ago. Also if you log into your account you can usually see any notes etc on order progress so could always just check that. hope this helps, hazel xx Link to comment Share on other sites More sharing options...
Greybeard Posted February 16, 2006 Share Posted February 16, 2006 Have to agree it most likely a problem with the plastic you quoted at time of purchase. And they generally won't ship to a different address than the cardholder's until you've ordered a few things from them. Simple solution is to phone them. Link to comment Share on other sites More sharing options...
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