fairyworld14 Posted July 12, 2013 Share Posted July 12, 2013 I found out today that Ancestry had renewed my membership without my permission . I asked them not to because I was leaving it for a year . So what do I find that on looking at my on line banking that they have taking another years fee. ER HELLO ! What part of I don't want to renew my membership don't they understand. SO ! now I am going to ring them & ask what is going on . Anyone else had problems ? Link to comment Share on other sites More sharing options...
megalithic Posted July 12, 2013 Share Posted July 12, 2013 Bugger that, i try and avoid my relatives. Link to comment Share on other sites More sharing options...
fairyworld14 Posted July 12, 2013 Author Share Posted July 12, 2013 Well yes , so do I under normal circumstances , but I have been doing my tree & hit a wall so I told them I would leave it for a year ,but OOOPS , I now find out the gits have taken a years membership out. AM I TALKING YIDDISH OR WHAT Link to comment Share on other sites More sharing options...
hennypenny Posted July 13, 2013 Share Posted July 13, 2013 I have heard lots of people have this happen to them. They make the cancelling procedure really complicated in order to try and catch you out. You need to let them know in writing as soon as possible as there is something like a 14 day cooling off period when you can cancel. Link to comment Share on other sites More sharing options...
cgksheff Posted July 13, 2013 Share Posted July 13, 2013 (edited) http://www.ancestry.co.uk/cs/legal/termsandconditions#Fees Looks like a Continuous Payment, not DD. Tell your bank to cancel the Continuous Payment Authority immediately, and send them your evidence to request a refund of this wrong payment. Edited July 13, 2013 by cgksheff Link to comment Share on other sites More sharing options...
fairyworld14 Posted July 13, 2013 Author Share Posted July 13, 2013 It was a credit card ,I am going to contact Ancestry today . ---------- Post added 13-07-2013 at 08:16 ---------- I e mailed them last night & got reply this morning . I am going to get my money back , so good news Link to comment Share on other sites More sharing options...
iansheff Posted July 13, 2013 Share Posted July 13, 2013 They did this to me, I contacted them and told them I had not had a reminder as apparently you get an email a week before it is due to be renewed, they refunded me no problem. I asked at the bank if it was a DD to make sure it was stopped and she couldn't find any debit to them, she then found it and said it was naughty what they were doing because they should not do it the way they were. Not sure how she said it was set up just that they should not do it like they were. ---------- Post added 13-07-2013 at 12:00 ---------- I have just bought the 2012 version of FTM for the 6 months Ancestry but put a reminder on my Outlook calendar to make sure I know a week before it is due to run out. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now