indizine Posted April 26, 2012 Share Posted April 26, 2012 You have great customers because you offer a great service well yes that does help Link to comment Share on other sites More sharing options...
snoopjiggy Posted April 26, 2012 Share Posted April 26, 2012 In my personal life yes! lol In my business life no! Link to comment Share on other sites More sharing options...
Styleww Posted April 26, 2012 Share Posted April 26, 2012 In my personal life yes! lol In my business life no! Lol Jamie, As people have said it depends on your industry , i work for a few companies including my own and it does vary from each industry. Link to comment Share on other sites More sharing options...
Chez2 Posted April 26, 2012 Share Posted April 26, 2012 L00b I disagree with your comments and agree with sportstrophy. I will try to explain without being too specific but I have seen this happen. Some of my customers (in a previous employment) produced various chemicals which were used in other manufacturing processes. Their customers started buying from the far east so a lot of similar UK manufacturers closed. Eventually the prices in the far east were hiked up. Those 'lost' customers came back to one of my customers and asked them to diversify back into producing their old products as they were now too expensive to buy overseas. I know this is all about cost savings, supply and demand but what I'm trying to say is that in the long term the buyers that went overseas shot themselves in the foot by killing the uk producers. Link to comment Share on other sites More sharing options...
Cyclone Posted April 26, 2012 Share Posted April 26, 2012 How did they shoot themselves in the foot, they'd have gone out of business if they'd not taken advantage of a cheaper supplier when it was available. Link to comment Share on other sites More sharing options...
steveroberts Posted April 27, 2012 Author Share Posted April 27, 2012 L00b I disagree with your comments and agree with sportstrophy. I will try to explain without being too specific but I have seen this happen. Some of my customers (in a previous employment) produced various chemicals which were used in other manufacturing processes. Their customers started buying from the far east so a lot of similar UK manufacturers closed. Eventually the prices in the far east were hiked up. Those 'lost' customers came back to one of my customers and asked them to diversify back into producing their old products as they were now too expensive to buy overseas. I know this is all about cost savings, supply and demand but what I'm trying to say is that in the long term the buyers that went overseas shot themselves in the foot by killing the uk producers. This is very relevant where a supply chain is very limited. The major airlines don't always buy the best new airliner from, say Boeing, if they think it would jeopordise the longevity of Airbus. They want more than one supplier to make sure they are never held to ransom for the reasons you explain. However I do understand why the customer, you mention, did what they did to ensure their own, short term, survival. Link to comment Share on other sites More sharing options...
Chez2 Posted April 27, 2012 Share Posted April 27, 2012 Cyclone - Steve has explained it for us. I don't agree that they needed to buy cheaper to survive though. Sometimes you need flexibility and the smaller Uk suppliers were able to do small batches quickly exactly to customer specifications. The overseas supplier just churned out the same material in bulk. Its common in my industry not to put all your eggs in one basket. A lot of people split their business between two suppliers, even for waste management. If they only use one supplier and something 'happens' then it can have a major impact on their own business, including ceasing production for a while. Link to comment Share on other sites More sharing options...
Cyclone Posted April 27, 2012 Share Posted April 27, 2012 He's explained why you might stick with a particular source if there were literally only 2 in the world... Not why for a commodity you would. Lets consider what would happen if there were 5 companies that bought widgets in order to make their product (these companies are competitors). An overseas supplier contacts all of them offering to sell them widgets cheaper than they can currently get them. 4 of the 5 companies refuse out of loyalty to their country or something. The 5th one jumps in with both feet. The 5th company now has a major advantage over the other 4, it cuts prices in order to aggressively grow market share. The other 4 companies loose orders and market share and profit and quite quickly go bust.... That's why it's buying cheaper is needed to survive, if you don't a competitor will and at the very least they'll squeeze your margin, and if smart they'll steal your customers and drive you out of business. Link to comment Share on other sites More sharing options...
L00b Posted April 27, 2012 Share Posted April 27, 2012 (edited) Chez2, your position is not (so much) at odds with my post. It dovetails into: "Nothing to do with eyes shut, all to do with business competition and opportunities (...)" and "But they [NDT: UK businesses, in context] know how to make better/smarter/etc. 'things', because they've been at it some centuries longer than the up-&-coming countries: that's the main advantage for staying 'on top', and -most importantly- to try and upkeep (...)" The situation you describe is of a business that is sufficiently in tune with its customers and suppliers to shift production means/procedures according to market developments (be they cost and/or supply quality and/or <insert further variables here>). The situation Sportstrophy suggested was of a UK business which should not look beyond its navel (local resources) for maintaining international (or even national) competitivity. Whereby my comments. EDIT - and per Cyclone's example above. Note that both are anecdotal...but symptomatic My point was, and remains, that there is no "universal truth" that things are always better-made at home: as with all things business on today's global scale, it's a constantly-evolving landscape, in most fields of business, and those businesses that "do best" are those which pro-act/react fastest. EDIT - per Cyclone's example above. Cyclone's 5th company will do better than the other 4, for a while...or forever: * if supply issues occur, then the other 4 might pip the 5th back in the marketplace. * however, if there are no supply issues, or they happen 'too late' as regards the other 4's sales/profitability/cashflow by that time, then the 5th will do e.g. what your customers did to 'solve' them, still staying 'on top' of the other 4. Swings/roundabout, but only evolving businesses survive - that is a "universal truth" Edited April 27, 2012 by L00b Link to comment Share on other sites More sharing options...
Chez2 Posted April 27, 2012 Share Posted April 27, 2012 It depends how you define commodity. Some recycled waste is classed as a commodity. You can sometimes get the best price overseas when their need is great but they can switch on and off at short notice. Most businesses need contunuity of supply so my point was to play the two markets by tapping into both. I've seen it happen many times in my industry so I'm speaking from experience. Its okay saying you go for the best price but if that route is suddenly switched off then you have no way to continue your business. Best price doesn't always give continuous supply and hence a competative business. Link to comment Share on other sites More sharing options...
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