cherriepie Posted May 1, 2021 Share Posted May 1, 2021 Has anyone bought a suite from DFS? Any problems with it? If so can you return it? We've just had ours delivered today and are very disappointed with the 3 seater. It's only 3 inches bigger than the 2 seater and is not made to seat 3 people! It is causing problems already. I've got a slipped disc and it has given me backache after only a few hours sitting on it. Link to comment Share on other sites More sharing options...
The_DADDY Posted May 1, 2021 Share Posted May 1, 2021 (edited) Click here.. https://m.dfs.co.uk/content/contact-us There's a messaging system you can use to contact someone Failing that there's a request callback tab for complaints further down the page. Edited May 1, 2021 by The_DADDY Link to comment Share on other sites More sharing options...
cherriepie Posted May 1, 2021 Author Share Posted May 1, 2021 We've emailed them but no reply as of yet. Going to store tomorrow Link to comment Share on other sites More sharing options...
The_DADDY Posted May 1, 2021 Share Posted May 1, 2021 11 minutes ago, cherriepie said: We've emailed them but no reply as of yet. Going to store tomorrow Good luck 👍 Link to comment Share on other sites More sharing options...
El Cid Posted May 1, 2021 Share Posted May 1, 2021 It might be a good idea to check the size of the sofa here https://www.dfs.co.uk/fabric-sofas/fabric-3-seater-sofas If its the right size, then that is what you bought. Link to comment Share on other sites More sharing options...
The_DADDY Posted May 1, 2021 Share Posted May 1, 2021 (edited) 19 minutes ago, El Cid said: It might be a good idea to check the size of the sofa here https://www.dfs.co.uk/fabric-sofas/fabric-3-seater-sofas If its the right size, then that is what you bought. Good point so I checked the dimensions of this... https://www.dfs.co.uk/belair/blr12acwp?skuId=4009768&&origin=Fabric_2_Seater_Sofas Its internal dimensions for the seats is only 7.9" shorter than the 3 seater. Here is the "3 seater". https://www.dfs.co.uk/belair/blr13acwp?skuId=4009721&&origin=Fabric_3_Seater_Sofas Edited May 1, 2021 by The_DADDY Link to comment Share on other sites More sharing options...
cherriepie Posted May 1, 2021 Author Share Posted May 1, 2021 I'd expect a 3 seater to be more than 3 inches bigger than a 2 Link to comment Share on other sites More sharing options...
The_DADDY Posted May 1, 2021 Share Posted May 1, 2021 12 minutes ago, cherriepie said: I'd expect a 3 seater to be more than 3 inches bigger than a 2 Absolutely. I think its shameful they are even allowed to call it a 3 seat. Link to comment Share on other sites More sharing options...
ECCOnoob Posted May 1, 2021 Share Posted May 1, 2021 48 minutes ago, cherriepie said: I'd expect a 3 seater to be more than 3 inches bigger than a 2 34 minutes ago, The_DADDY said: Absolutely. I think its shameful they are even allowed to call it a 3 seat. That's all just opinion. Sofas have a range of sizes, shapes, seat dimensions, fittings dependant on the model, style, price and manufacturer. With respect, if I didn't have an ability to test it in the shop beforehand the first thing I would make sure is to check the measurements and dimensions before making an informed decision on whether it was suitable for purchase. Whilst I'm sure it is disappointing it has not matched your own expectations, as El Cid has rightly pointed out, if DFS have delivered exactly the product you ordered as per the exact measurements and specifications they set out on their product description - then they have done nothing wrong. If there is nothing structurally wrong with the sofa then you may have some issues obtaining a refund but their website does refer to cancellation policies of around 14 days after delivery which you may be able to look into. Probably best to contact store as a first port of call. Link to comment Share on other sites More sharing options...
ECCOnoob Posted May 1, 2021 Share Posted May 1, 2021 1 hour ago, The_DADDY said: Good point so I checked the dimensions of this... https://www.dfs.co.uk/belair/blr12acwp?skuId=4009768&&origin=Fabric_2_Seater_Sofas Its internal dimensions for the seats is only 7.9" shorter than the 3 seater. Here is the "3 seater". https://www.dfs.co.uk/belair/blr13acwp?skuId=4009721&&origin=Fabric_3_Seater_Sofas To be fair, given there's only £20 difference in the prices I don't think anyone would expect a massive difference in the size of the product. In their world just under 8 inches would be more than enough to squeeze an extra backside on. Link to comment Share on other sites More sharing options...
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