mabel lily Posted April 10, 2013 Share Posted April 10, 2013 I wonder if anyone can help me. I checked my on line bank account today and found that 2 sums of money have been taken out with a £1.50 overseas charge added on as well. It says that my debit card was used. I rang my bank and they told me that it was an adult site and that I had subscribed to it monthly and it would be taken out each month. I told them I haven't done any such thing and could they tell me who it was. They gave me a telephone number but it is an american number and there is no code on it. How have they got my details, and how can I get my money back? I am extremely worried now as I dont know how they have got my details. Any advice on what I can do would be appreciated. Link to comment Share on other sites More sharing options...
nikki-red Posted April 10, 2013 Share Posted April 10, 2013 I know not all online banking is the same, but with mine I can look at a list of all direct debits and standing orders, and edit or cancel them? Have you tried googling the telephone number? Link to comment Share on other sites More sharing options...
mabel lily Posted April 10, 2013 Author Share Posted April 10, 2013 I wonder if anyone can help me. I checked my on line bank account today and found that 2 sums of money have been taken out with a £1.50 overseas charge added on as well. It says that my debit card was used. I rang my bank and they told me that it was an adult site and that I had subscribed to it monthly and it would be taken out each month. I told them I haven't done any such thing and could they tell me who it was. They gave me a telephone number but it is an american number and there is no code on it. How have they got my details, and how can I get my money back? I am extremely worried now as I dont know how they have got my details. Any advice on what I can do would be appreciated. Link to comment Share on other sites More sharing options...
mjhal Posted April 10, 2013 Share Posted April 10, 2013 your bank should help ---------- Post added 10-04-2013 at 18:09 ---------- I wonder if anyone can help me. I checked my on line bank account today and found that 2 sums of money have been taken out with a £1.50 overseas charge added on as well. It says that my debit card was used. I rang my bank and they told me that it was an adult site and that I had subscribed to it monthly and it would be taken out each month. I told them I haven't done any such thing and could they tell me who it was. They gave me a telephone number but it is an american number and there is no code on it. How have they got my details, and how can I get my money back? I am extremely worried now as I dont know how they have got my details. Any advice on what I can do would be appreciated. you do know you are going to get some scummy remarks, do not rise to them ,and just ignore and do not reply to them Link to comment Share on other sites More sharing options...
Gazza58 Posted April 10, 2013 Share Posted April 10, 2013 I wonder if anyone can help me. I checked my on line bank account today and found that 2 sums of money have been taken out with a £1.50 overseas charge added on as well. It says that my debit card was used. I rang my bank and they told me that it was an adult site and that I had subscribed to it monthly and it would be taken out each month. I told them I haven't done any such thing and could they tell me who it was. They gave me a telephone number but it is an american number and there is no code on it. How have they got my details, and how can I get my money back? I am extremely worried now as I dont know how they have got my details. Any advice on what I can do would be appreciated. Could anyone else in the house have done it.[only asking:)] Link to comment Share on other sites More sharing options...
neeeeeeeeeek Posted April 10, 2013 Share Posted April 10, 2013 You want to get straight back on to them and tell them again, it sounds like they treated it as an inquiry, they need to cancel your card and check all pending transactions if they haven't already. You will never find out any info if it is fraud, they tell you nothing! If it is fraud and not down toyou in any way then you should get your money back. Link to comment Share on other sites More sharing options...
Ghozer Posted April 10, 2013 Share Posted April 10, 2013 Call the bank (or better, go in and see them) tell them they need to reverse and refund the charges (they can, and should do this,.... legally) and ask them to prevent any more from being taken... also say you will be going to fraud investigation (wether you are or not) Link to comment Share on other sites More sharing options...
mabel lily Posted April 10, 2013 Author Share Posted April 10, 2013 Yes I did that and it came up with some very dodgy things, mostly of an adult nature. The bank have said they will put a block on any more transactions but I just want to know how they have got my details Link to comment Share on other sites More sharing options...
mabel lily Posted April 10, 2013 Author Share Posted April 10, 2013 No there is no one else that could have got my card. I think I will go in to the branch tomorrow and see them, see if they can get me my money back. Link to comment Share on other sites More sharing options...
Solitaire Posted April 10, 2013 Share Posted April 10, 2013 Hi, It is the bank's responsibilty to refund the money immediately unless they have good EVIDENCE that you are somehow complicit in all this, which clearly you aren't. All you need to do is give the bank the details and tell them that you didn't authorise the transaction and they must refund the money. It's certainly not your job to chase it up. Call the bank back and don't be fobbed off. Good luck. Shouldn't be a problem. S x Link to comment Share on other sites More sharing options...
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