Amaranthus Posted February 1, 2012 Share Posted February 1, 2012 I ordered a takeaway almost an hour ago via the justeat website, I phoned the restaurant to see how long it would be and they said they received the order only 5 mins ago... This is the third time this 'delay' has happened. Either the restaurants are lying or it's a fault with the site. Just wondered if this has happened to anyone else using them? Link to comment Share on other sites More sharing options...
CHEZZFAYE Posted February 1, 2012 Share Posted February 1, 2012 i had one where it was confirmed the order had gone through but id had to reload as the page crashed so i rang up the restaurant just to check and they said they had not had any orders at all that day but a lot of irate cutomers who had been waiting over an hour for food that had not actually been ordered. iv stoped using it now due to wrong orders on the receipts and various other problems Link to comment Share on other sites More sharing options...
Amaranthus Posted February 1, 2012 Author Share Posted February 1, 2012 i had one where it was confirmed the order had gone through but id had to reload as the page crashed so i rang up the restaurant just to check and they said they had not had any orders at all that day but a lot of irate cutomers who had been waiting over an hour for food that had not actually been ordered. iv stoped using it now due to wrong orders on the receipts and various other problems Oh that's a shame... they used to be really reliable. Guess I'll just use the website for the menus and then phone from now on. Link to comment Share on other sites More sharing options...
CHEZZFAYE Posted February 1, 2012 Share Posted February 1, 2012 i no i thought the same thats what i do now and for some reason the food turns up faster if you ring direct lol Link to comment Share on other sites More sharing options...
weenireeni Posted February 1, 2012 Share Posted February 1, 2012 i use them once a week but luckily never had any problems with them - only with the takeaway outlets themselves. i do always use just the same 2 outlets though! Link to comment Share on other sites More sharing options...
Leah-Lacie Posted February 1, 2012 Share Posted February 1, 2012 I once ordered from Mr Pizza (Heeley) on the phone, and got a few freebies as I spent X amount. Ordered the exact same from them via Justeat, and it arrived 45 minutes later than my phone order, and with no extras! I've had other problems such as the online menu and prices being completely wrong, but thats the fault of the restaurant, not the site. Link to comment Share on other sites More sharing options...
Twiglet Posted February 1, 2012 Share Posted February 1, 2012 I've had two orders take over two hours to arrive; it never occurred to me that it might have been Just-eat at fault instead of the restaurant itself. I feel bad for not tipping the drivers now! Link to comment Share on other sites More sharing options...
nubile Posted February 1, 2012 Share Posted February 1, 2012 Use them fortnightly or so and never had a problem. Link to comment Share on other sites More sharing options...
Amaranthus Posted February 2, 2012 Author Share Posted February 2, 2012 I once ordered from Mr Pizza (Heeley) on the phone, and got a few freebies as I spent X amount. Ordered the exact same from them via Justeat, and it arrived 45 minutes later than my phone order, and with no extras! I've had other problems such as the online menu and prices being completely wrong, but thats the fault of the restaurant, not the site. The thing I don't like about ordering over the phone is that I'm generally talking to a foreigner, who can't understand what I'm saying all that well and I've had wrong items delivered in the past because of this. Oh well... at least over the phone I know the food will actually arrive. Link to comment Share on other sites More sharing options...
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