Virgin media down and out since Tuesday

[chelters]

In S6 and had loads of probs recently. Had no internet at all for about four days the week before last but seems to have impoved in the last week or so. Low speeds in general, never been close to 20mb since I had it. Have complained about the overcrowding of the network which is the cause and they said they can't fix for a few months. Had a lot of refunds to make up so have to put up with patchy internet for the time being i guess. (a lot of the time, esp at peak times, a file will download at around 10kb/s rather than the approx 1000kb/s!) Shoddy.

[Jarmo]

In S6 and had loads of probs recently. Had no internet at all for about four days the week before last but seems to have impoved in the last week or so. Low speeds in general, never been close to 20mb since I had it. Have complained about the overcrowding of the network which is the cause and they said they can't fix for a few months. Had a lot of refunds to make up so have to put up with patchy internet for the time being i guess. (a lot of the time, esp at peak times, a file will download at around 10kb/s rather than the approx 1000kb/s!) Shoddy.

 

Sorry to **** you off even more about your net, but it shouldn't be 1000kb/s. for 20mbit to be measured in kb, you divide by 8 and multiply by one thousand.

So you'd actually get 2500kb/s, if it were running under optimal conditions.

But unfortunately theres no optimal contions that're attainable, and thus all internet connections are sold with speeds of "up to X mb/s"

 

In response to the OP...have you tried turning the virgin tv receiver and modem off at the power for a few minutes and then back on?

[Cyclone]

I saw a torrent hit about 1 Mb/s yesterday, which is just about capacity for the service I'm on, and they sent me a new modem a few days ago as the old one (9 years old) started to fail. No complaints from me in S6.

[Tabor]

I was with Virgin media for years then the service failed and they could not reconnect me after 3 weeks so moved to BT and they fixed it in an hour.

[sherylleon]

hi virgin has always been ****e. but how can you sort ur problems out when you cant even understand what the people on the other side of the fone talking about. it sucks this indian call centre business what happened to the good old english..... go with talk talk alot cheaper for internet n calls

[chelters]

I know that 20mbps should give a dl speed of 2.5 MBps but tbh can make do with 1 MBps! Strange how someone mentioned about torrents- they often go quite well even when i can't load a web page. Must be something to do with the way the traffic is handled. Either way I will never sign up with them again.

[mad_hatter]

I know that 20mbps should give a dl speed of 2.5 MBps but tbh can make do with 1 MBps! Strange how someone mentioned about torrents- they often go quite well even when i can't load a web page. Must be something to do with the way the traffic is handled. Either way I will never sign up with them again.

 

If you are downloading then your connection will be slow and web pages will not load you are using most of your band width to download, even worse if people are downloading off you. Try it on BT it will be even worse!

[Cyclone]

Indeed, if I have a torrent running unthrottled then browsing becomes very hit and miss. Particularly if the torrent is soaking the outbound bandwidth as the request for a page from the browser seems to struggle.

[Ravenger]

Indeed, if I have a torrent running unthrottled then browsing becomes very hit and miss. Particularly if the torrent is soaking the outbound bandwidth as the request for a page from the browser seems to struggle.

 

So you're the reason why the upstream utilisation is too high in S6

 

Virgin Media urgently need to upgrade the network in S6 - many users on the DOCSIS3 network are having major problems with packet loss and high pings due to over utilisation of the upstream by torrenters on the 50mb tariff, which isn't capped unlike the other tariffs.

[chelters]

My torrent use is very rare - just was mentioning it to point out that even when web pages are very slow, torrents often still run at decent speeds. VM do need serious upgrades in this area, just I won't be a customer of theirs long enough to benefit from them!