Another Top Sheffield Restaurant Set To Close

[Irene Swaine 1,072]

It seems Juke & Loe let themselves down. They have some rather bad reviews on TripAdvisor, with talk of small portions (a hungry customer is not a happy customer), staff stood around chatting instead of giving customers attention and also being rude and "sultry". 

 

A lot of catering establishments go wrong by cutting costs with small portions and also not screening the staff they hire for customer service skills and not checking that they are providing consistently excellent customer service. Poor attitude leaves a sour taste in the mouth of the customer and spoils the reputation of a business. I never understand why some people want to work in hospitality, yet have no customer service skills.

[SheffieldForum 953]

6 hours ago, Irene Swaine said:

It seems Juke & Loe let themselves down. They have some rather bad reviews on TripAdvisor, with talk of small portions (a hungry customer is not a happy customer), staff stood around chatting instead of giving customers attention and also being rude and "sultry". 

That’s quite a selective view of the reviews, which stand at 4.5/5 after over 300! (Also 4.5/5 on Google and 4.9/5 on Facebook, etc). 🤷‍♂️

 

[redruby 280]

This is mostly not about encouraging people to eat out to support the hospitality trade or about the hospitality to ‘up their game’.  It’s basically the cost of living crisis which means people simply can’t afford to eat out very often, if at all and the overheads being too high for the hospitality trade.  What has happened over the last 13 years?  We are all poorer and it feels like everything is breaking.  Encouraging people to eat out or for restaurants to up their game is just tinkering around the edges and distracting from the real problem.  It feels like ordinary people are constantly being squeezed more and more for cash and then made to feel bad for not using their  local restaurants for example.  

[redruby 280]

7 hours ago, Irene Swaine said:

It seems Juke & Loe let themselves down. They have some rather bad reviews on TripAdvisor, with talk of small portions (a hungry customer is not a happy customer), staff stood around chatting instead of giving customers attention and also being rude and "sultry". 

 

A lot of catering establishments go wrong by cutting costs with small portions and also not screening the staff they hire for customer service skills and not checking that they are providing consistently excellent customer service. Poor attitude leaves a sour taste in the mouth of the customer and spoils the reputation of a business. I never understand why some people want to work in hospitality, yet have no customer service skills.

‘Sultry’? 😂

[Delbow 707]

33 minutes ago, redruby said:

This is mostly not about encouraging people to eat out to support the hospitality trade or about the hospitality to ‘up their game’.  It’s basically the cost of living crisis which means people simply can’t afford to eat out very often, if at all and the overheads being too high for the hospitality trade.  What has happened over the last 13 years?  We are all poorer and it feels like everything is breaking.  Encouraging people to eat out or for restaurants to up their game is just tinkering around the edges and distracting from the real problem.  It feels like ordinary people are constantly being squeezed more and more for cash and then made to feel bad for not using their  local restaurants for example.  

There's one sector that continues to flourish - landlords. Lots of businesses cite high rents as a factor in them going bust. Working people are spending more and more of their wages on rent and therefore have less disposable for other things like eating out. A national nightclub chain whose business is aimed at students has recently closed several venues, citing higher rents as the reason their customers have less money to spend. Landlords - commercial and residential - are bleeding the country dry and wrecking our economy - discuss.

Edited February 20 by Delbow

[e3sa934 10]

17 hours ago, HeHasRisen said:

Not a single peep about them closing on their Facebook page BTW, which isn't very professional. 

Looking at the online booking system on their website, it's not accepting bookings after Saturday 23 March as far as I can tell

[redruby 280]

On 20/02/2024 at 08:05, Delbow said:

There's one sector that continues to flourish - landlords. Lots of businesses cite high rents as a factor in them going bust. Working people are spending more and more of their wages on rent and therefore have less disposable for other things like eating out. A national nightclub chain whose business is aimed at students has recently closed several venues, citing higher rents as the reason their customers have less money to spend. Landlords - commercial and residential - are bleeding the country dry and wrecking our economy - discuss.

Well I certainly agree that that is one big part of the problem.  
I am getting more and more sick of those in power  trying to squeeze every last drop from ordinary people and then hand wringing about hospitality venues going bust and city centres in decline.  And then having the audacity to blame us for not being dutiful worker ants by spending our money in these places!!