Council Tax: Never Get Through To Advisers.

[gamezone07]

I made  a complaint to SCC, had a telephone reply, he was very nice, and said  good to complain and they are now taking on more C/S staff as a direct consequence of such ones,

 

and of course it is a main source of revenue

[DeZeus]

On 28/01/2022 at 14:28, gamezone07 said:

As above, i wanted to urgently speak to a council tax officer, to try to get new code, so i can pay some arrears, i got cut off six times, speaking to reception, was advised that is normal procedure, as it gets cut off after a certain amount of calls enter the system.

 

All i can say is SCC please sort this out,  how can we sort out arrears if people cant speak to you.

I would suggest emailing them [with Urgent] or BCc to chief executive, everyone else you know of there.

Or write an old fashioned letter by hand, sending Fao:Top Person [Special Delivery]

[Anna B]

Isn't this difficulty in contacting people by phone true of most companies these days?

 

Trying to write down a problem in an email is not always possible, especially if it's complicated. 

It drives me mad.

 

Once again we're being forced to do it 'their way' whether you like it or not.

No wonder people give up.

 

[gamezone07]

There is a book written about it, 'The Silent Company'

 

they obviously want you to do it all online

 

I am waiting to hear from Housing Solutions, 2 week since asked for call back

waiting time is 1 hr 40ms, thats longer then mobile packages allow before charging!

[HeHasRisen]

5 minutes ago, gamezone07 said:

There is a book written about it, 'The Silent Company'

 

they obviously want you to do it all online

 

I am waiting to hear from Housing Solutions, 2 week since asked for call back

waiting time is 1 hr 40ms, thats longer then mobile packages allow before charging!

Really? Yes this is a thing for BT landlines but never heard this as a "thing" for any mobile operator, who are you with?