paulas Posted April 12, 2012 Share Posted April 12, 2012 It is worth going to the small claims court if they won't replace the shoddy floor don't let them get away with ripping you off. My brother has an oak floor (he fitted it himself) and it looks fantastic. I would definitely push them go an a saturday afternoon when there are bound to be people in the shop and make a complaint in person take photos with you and don't back off till you get a satisfactory answer. Link to comment Share on other sites More sharing options...
jsmith2009 Posted April 12, 2012 Share Posted April 12, 2012 It is worth going to the small claims court if they won't replace the shoddy floor don't let them get away with ripping you off. My brother has an oak floor (he fitted it himself) and it looks fantastic. I would definitely push them go an a saturday afternoon when there are bound to be people in the shop and make a complaint in person take photos with you and don't back off till you get a satisfactory answer. Â hi i totally agree . more pressure the better . just keep going in to they give you want you want . good luck ta jeff Link to comment Share on other sites More sharing options...
Lily1 Posted April 13, 2012 Share Posted April 13, 2012 Have you phoned Trading Standards?? I have contacted them before and they provide fast accurate advice. Like they say above, keep going until you get it sorted!! Â Best of luck Link to comment Share on other sites More sharing options...
Strix Posted April 14, 2012 Share Posted April 14, 2012 your insurance company will normally give you access to a free legal advice line - read the small print Link to comment Share on other sites More sharing options...
emma.cook3 Posted May 19, 2012 Author Share Posted May 19, 2012 Update They came to trim the floor today _ long story but had to let them try before I took legal action. They said they couldn't do it because the floor was too tight and too many boards had lifted. The want to come back next week (so we have to move all the toys and furniture back in then out again). They need to take up 2 thirds of the floor then put the same boards back down again. They have found 3 boxes of our boards in the warehouse- which shut down more than a year ago so if they break any they will replace them with these. I have written letters explaining that the floor needs replacing. The boards actually feel sharp on the edges when you walk across them because they are cupped. How can I make the owner see sense? I need advice any also would appreciate it if someone could come and look at it. If we do go to court we will need someone to do us a new floor but at the moment we just need someone to come and look. Thanks Link to comment Share on other sites More sharing options...
jsmith2009 Posted May 19, 2012 Share Posted May 19, 2012 (edited) hi emma i would be happy to come out and look at your floor and give you some free advice ta jeff Edited May 19, 2012 by jsmith2009 spelling Link to comment Share on other sites More sharing options...
emma.cook3 Posted May 20, 2012 Author Share Posted May 20, 2012 Thank you. Are you going to be near Loxley this week? If so I would really appreciate a quick visit Link to comment Share on other sites More sharing options...
Owethemnowt Posted May 23, 2012 Share Posted May 23, 2012 Solicitor plus name and shame them. Â Go for it. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now