biotechpete Posted December 16, 2009 Share Posted December 16, 2009 Anyone else ordered a sofa for Christmas and still waiting? OK so I know given their reputation that trusting a guarantee from DFS is slightly stupid but.... they even had a label on saying guaranteed before Christmas and the store assure me that it will definitely be delivered Friday or Saturday (even though it was originally due 'first two weeks in Dec'). I can't help but wondering if it will actually turn up. They say they have 4 trucks working this weekend to fulfill the guarantee despite the fact they don't normally deliver on Saturdays...so somebody must be getting a sofa this weekend...right? Link to comment Share on other sites More sharing options...
pitsmoorlad Posted December 16, 2009 Share Posted December 16, 2009 Anyone else ordered a sofa for Christmas and still waiting? OK so I know given their reputation that trusting a guarantee from DFS is slightly stupid but.... they even had a label on saying guaranteed before Christmas and the store assure me that it will definitely be delivered Friday or Saturday (even though it was originally due 'first two weeks in Dec'). I can't help but wondering if it will actually turn up. They say they have 4 trucks working this weekend to fulfill the guarantee despite the fact they don't normally deliver on Saturdays...so somebody must be getting a sofa this weekend...right? Just ring them to let them know that if they fail to honour their guarantee you want your money back. Presumably there's something in writing about the guaranteed delivery. Link to comment Share on other sites More sharing options...
sheflad Posted December 16, 2009 Share Posted December 16, 2009 i ordered one from them in middle of october and the guy said it would be about 7 weeks till delivery still not heard anything thankfully living room is not finished yet taking a bit longer than i envisaged so thats been a bit of a godsend Link to comment Share on other sites More sharing options...
dongle Posted December 16, 2009 Share Posted December 16, 2009 Anyone else ordered a sofa for Christmas and still waiting? OK so I know given their reputation that trusting a guarantee from DFS is slightly stupid but.... they even had a label on saying guaranteed before Christmas and the store assure me that it will definitely be delivered Friday or Saturday (even though it was originally due 'first two weeks in Dec'). I can't help but wondering if it will actually turn up. They say they have 4 trucks working this weekend to fulfill the guarantee despite the fact they don't normally deliver on Saturdays...so somebody must be getting a sofa this weekend...right? whats there reputation? they still have over a week to deliver it, and as you already said they have 4 trucks working saturday to help fulfill the orders Link to comment Share on other sites More sharing options...
biotechpete Posted December 16, 2009 Author Share Posted December 16, 2009 whats there reputation? they still have over a week to deliver it, and as you already said they have 4 trucks working saturday to help fulfill the orders Yes apparently they do and are making every effort to get it to me. But as these links show DFS do have a reputation of not delivering on their promises. http://forums.moneysavingexpert.com/showthread.html?t=2116081 http://www.dooyoo.co.uk/offline-shopping-misc/dfs/1348537/ A friend of mine who used to work as a furniture importer said (after I had ordered it) the DFS Christmas guarantee was a running joke within the industry. OH and it does say on the paperwork that it is an order for pre-Christmas delivery and the photo of the tag stuck to the sofa which I took it says "guaranteed before christmas" but in the small print it says on rare occasions a delay may occur. As you might expect it would. I'd still want the sofa after Christmas so I don't want to cancel if it's not here on time but I'd like the opportunity to make contingency plans if its not going to turn up. I'm just wondering how rare these occasions are since DFS are insisting it will be here despite twice delaying delivery. Hence I am wondering how many other people are still waiting and how long they have been waiting for. Link to comment Share on other sites More sharing options...
dongle Posted December 16, 2009 Share Posted December 16, 2009 i have had 3 sofas from them over the past 10 years and never had a problem apart from one having some damage to the rear, which they replaced. the last one we had was delivered around the 23rd december, if your worried give them a call im sure they will be able to tell you when your sofa will arrive to them and when they intend to deliver it Link to comment Share on other sites More sharing options...
biotechpete Posted December 16, 2009 Author Share Posted December 16, 2009 i have had 3 sofas from them over the past 10 years and never had a problem apart from one having some damage to the rear, which they replaced. the last one we had was delivered around the 23rd december, if your worried give them a call im sure they will be able to tell you when your sofa will arrive to them and when they intend to deliver it Thanks Dongle that's good to know. I have called several times. It was originally due to them last week but they never called us to arrange delivery. When we called they said there was a slight delay, it would delivered to them Monday and then on a truck Tues or today. No call to arrange delivery Mon/Tues. Called again "it's due to us on Thursday now" they said "we'll call you when it's in to arrange delivery Fri/Sat". I see a pattern... Link to comment Share on other sites More sharing options...
upinwath Posted December 16, 2009 Share Posted December 16, 2009 they even had a label on saying guaranteed before Christmas Does it mention the year? Link to comment Share on other sites More sharing options...
andyrad29 Posted December 16, 2009 Share Posted December 16, 2009 What do you need it on Christmas day for? does your old one blow up or self destruct somehow on the 25th?? Link to comment Share on other sites More sharing options...
biotechpete Posted December 16, 2009 Author Share Posted December 16, 2009 What do you need it on Christmas day for? does your old one blow up or self destruct somehow on the 25th?? No the 'old one' would involve sitting on the floor. Link to comment Share on other sites More sharing options...
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