smary

Sorry for the late reply, been on hols. Would be interested to know what the stead set option would be

Managed to login to bt but empty inbox, all very strange

Where are my emails, suddenly they have all disappeared, from both my bt email accounts.

3 hours ago, RollingJ said:

@smaryAs I don't know what modem/router EE supply these days, can you post the make/model details (usually found on the label/plate on the back/bottom), then we may be able to advise properly.

EE Smart hub sh31b 

I am going down a different route. Moving the router nearer the annex and hope I can pick up a signal when that's done. 

I realise it's difficult to understand what's happening in a post. I am willing to try things but I don't understand the wordngs. For instance I thought wps meant wifi and if I followed the details for using tp link it would work, now I read wps has to be enabled. I assumed it was. My other problem is I'm a Sheffield lass but living in a small village in Cornwall with nobody knowledgeable  around to ask.

Thank you all your efforts, watch this space

Now I'm totally confused! 

I'm sure it must be enabled as I've connected my tv, phone and laptop without difficulty

They are on the same circuit. My tp-link was working for a few years. We changed the router from bt now ee. When I went into the annex recently no signal so I assumed the link hadn't found the new router. I removed the link brought it upstairs to connect it to new router but it doesn't appear to have "paired" with new router.  I have to admit I've tried everything after watch YouTube but nothing worked. I'm wondering if the link is faulty. 

Wifi must be enabled because I can access my phone and tablet no problem. I am considering moving the router to the other side of the house making it nearer the annex. Will report back!!

Should read pressed the wps  button

Couldn't sleep last night, hate being defeated. I've Googled I've read so much stuff. I've pressed buttons many times. It still isn't working. I've got Internet on my tablet and computer which is great but when I go down the garden nothing. I've  pressed the was button on the ee router and then on the extender. Didn't work. I'll  have to get a man in!!

Tp-link is av600. I have been going around in circles following the instruction, then walking down the garden to test it, unsuccessful ly I may add.

I've given up !

Will check it out tomorrow and do some googling

How do I do that?

I have a tp-link plugged into in my annex. I now have a new router ee in the main house and the WiFi in the annex isn't working. Any easy fixes?

A year or so ago my grandson using my computer for homework seems to have opened a microsft account, now his email etc keeps coming up and I can't seem to clear it. Any ideas!

Update, new hard drive received and installed. Its working well, cost about £20 so much better than going for new at £250 ish.

Hard drive removed and its working but as you said not recording. Will sort out a new hard drive and fit.

Will have to work out how to remove it,!! I'm a  beginner, have to Google it ha ha.

Our freesat box won't  reboot, think it needs new hard drive. Is it possible to repair such a thing.

Window 10

My mcafee is coming to an end. What would be the recommendation from you guys. Thanks

I have run it, found 46 things which I have quarantined.

If Mcafee is garbage what do you recommend.  Ive downloaded Malwarebytes and I see it says Premium trial even though I chose free download.

Mcafee says its blocked it, would malwarebytes actually remove it?