My friends new laptop came without a cd slot, I understand this is the norm these days. She purchased an external cd drive Govee which we used to install a couple of software programs. But today it won't work - the laptop says it doesn't recognise the drive. We have tried it in all the usb slots but nothing. I have brought the drive home to my computer and it is saying the same thing - cannot recognise the drive. We are both using Windows 10. Any help would be appreciated! Unfortunately the 30 day return date has just passed so can't return it.