neresi Posted March 25, 2013 Share Posted March 25, 2013 I have recently bought an iphone 5 on Ebay. It was advertised as unlocked. When I received it-I checked and it is LOCKED and I cannot use it on my network. The seller says he bought it from O2 but had requested it to be unlocked before he put it for sale on Ebay. He says : it is not a problem he will sort it out. He asked me to wait until he hears from O2. 4 -5 days have passed, no respond yet. Does it usually take days to get respond from O2 ? Here are my questions: Should I contact and report to Ebay? If he does not help me sort it out - can I get this İphone 5 unlocked from phone shops? if so how much would it cost me? Or can I contact O2 myself to get it unlocked? Any replies would be appreciated. Many Thanks... Link to comment Share on other sites More sharing options...
megalithic Posted March 25, 2013 Share Posted March 25, 2013 I think they "lock" to the first sim inserted, that may be the problem and he may not have known this. ? Link to comment Share on other sites More sharing options...
Amarkhan Posted March 25, 2013 Share Posted March 25, 2013 I found this on o2 website - http://tinyurl.com/5w2gk5g "To make sure our iPhone 5 stock is reserved exclusively for genuine O2 customers, while the demand remains high, we won't unlock the iPhone 5 at this time" You can unlock it yourself - ebay unlock iphone 5 o2. Or take it to your local phone shop - unlocking it should cost around £20-30 You can also get these sims that unlock the phone, plenty on ebay. Not sure how good they are. Link to comment Share on other sites More sharing options...
teuton Posted March 26, 2013 Share Posted March 26, 2013 It sounds like the seller is a charlatan, If he had requested it be unlocked he would have been told it wasn't possible. You should do your research next time before making a purchase Link to comment Share on other sites More sharing options...
mafya Posted March 26, 2013 Share Posted March 26, 2013 Open an "item not as described" dispute. Link to comment Share on other sites More sharing options...
Gleadly Posted March 26, 2013 Share Posted March 26, 2013 You can make an adverse report on his Ebay profile. If you paid by Paypal then you can complain to them as well. "Goods delivered not as advertised" or similar. Link to comment Share on other sites More sharing options...
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