Help or advice needed

[Harder Mints 10]

I purchased a bathroom suit from a popular retailer in rotherham 5 weeks ago, Ive had it installed by a qualified plumber however the shower door leaks badly. its a manufacturing issue ( or so the plumber says) and I'm confident that is the case. The plumber has even held off taking payment from me until this is resolved.

Thats where the problems are, I'm getting the run around by the company and feel somewhat intimidated as they don't want to know.

 

can anyone advise or throw light on what would help?

[cgksheff 44]

How did you pay for it?

[therascal 10]

I purchased a bathroom suit from a popular retailer in rotherham 5 weeks ago, Ive had it installed by a qualified plumber however the shower door leaks badly. its a manufacturing issue ( or so the plumber says) and I'm confident that is the case. The plumber has even held off taking payment from me until this is resolved.

Thats where the problems are, I'm getting the run around by the company and feel somewhat intimidated as they don't want to know.

 

can anyone advise or throw light on what would help?

 

Is this the retailer on Effingham Street?.

[warrior8 10]

I purchased a bathroom suit from a popular retailer in rotherham 5 weeks ago, Ive had it installed by a qualified plumber however the shower door leaks badly. its a manufacturing issue ( or so the plumber says) and I'm confident that is the case. The plumber has even held off taking payment from me until this is resolved.

Thats where the problems are, I'm getting the run around by the company and feel somewhat intimidated as they don't want to know.

 

can anyone advise or throw light on what would help?

 

It's clearly not fit for purpose under the Sale of Goods Act. For the first 6 months it's up to them to prove that the item wasn't faulty when you bought it.

[Harder Mints 10]

Is this the retailer on Effingham Street?.

 

who would that be?

 

---------- Post added 01-03-2013 at 20:36 ----------

 

It's clearly not fit for purpose under the Sale of Goods Act. For the first 6 months it's up to them to prove that the item wasn't faulty when you bought it.

 

Thanks ever so much for the messages I will take it up.

[LeMaquis 10]

Ring Consumer Direct on 08454 040506.

 

http://www.adviceguide.org.uk/england/consumer_e.htm

[therascal 10]

who would that be?

 

---------- Post added 01-03-2013 at 20:36 ----------

 

 

Thanks ever so much for the messages I will take it up.

 

Now Now you know you can't name and shame on here without feeling the wrath of the gods, but there used to be a large removal firm in Sheffield that used dark blue vans to move furniture, and low loader lorries to move very heavy equipment, the firm bore the same name as the shop on Effingham Street Rotherham.

[Leah-Lacie 10]

Now Now you know you can't name and shame on here without feeling the wrath of the gods, but there used to be a large removal firm in Sheffield that used dark blue vans to move furniture, and low loader lorries to move very heavy equipment, the firm bore the same name as the shop on Effingham Street Rotherham.

 

He means Pickfords, by the way.

[cgksheff 44]

It's clearly not fit for purpose under the Sale of Goods Act. ..........

 

It's not clear at all.

[Harder Mints 10]

Now Now you know you can't name and shame on here without feeling the wrath of the gods, but there used to be a large removal firm in Sheffield that used dark blue vans to move furniture, and low loader lorries to move very heavy equipment, the firm bore the same name as the shop on Effingham Street Rotherham.

 

That may well be the case, Have you had the same experience? or can you cast any light on how to deal with people who clearly don't give two hoots about after sales or customer care?

[Janus 28]

That may well be the case, Have you had the same experience? or can you cast any light on how to deal with people who clearly don't give two hoots about after sales or customer care?

 

Here is what you need to do.

 

It sounds like you have tried to resolve the issue with the retailer-perhaps by phone or in person.

 

Ask your installer (plumber) to provide a statement of what is wrong (or type it up yourself and ask him to sign it)-even better if you can print it out on one of his letterheads.

 

Put your complaint in writing to the retailer giving them 14 days to either rectify the problem (or issue a full refund plus out of pocket expenses) informing them that if your request has not been met within this 14 day period you will be issuing a summons in the county court (small claims court). Send any letter via recorded delivery & keep a photo-copy of everything you send them.

Edited March 3, 2013 by Janus