giddygoat Posted November 28, 2011 Share Posted November 28, 2011 Anyone else come up against their customer "service"? They delivered the wrong gift (a toy GUN!) to my baby grand-daughter, but won't deliver the right one and collect the gun. I'm up against a wall of silence at the moment, despite sending a recorded delivery letter to their head office. I'm 175 miles away from my grandbaby, can't just pop round to sort it out. Link to comment Share on other sites More sharing options...
PeoplesChamp Posted November 28, 2011 Share Posted November 28, 2011 DeJa Vu!!! Play.con are awful when things dont go right. I dont fancy your chances of getting a refund or replacement any time soon. Link to comment Share on other sites More sharing options...
giddygoat Posted November 28, 2011 Author Share Posted November 28, 2011 Thanks for your comment, good to know it's not just me! Will try Trading Standards.. Link to comment Share on other sites More sharing options...
PeoplesChamp Posted November 28, 2011 Share Posted November 28, 2011 Thanks for your comment, good to know it's not just me! Will try Trading Standards.. Yeah, do that. It wont make a difference in the short term but when i contacted them they said Play were fast moving up their list of complained against companies. Link to comment Share on other sites More sharing options...
beckysmith18 Posted November 28, 2011 Share Posted November 28, 2011 I'm sorry to hear about your problem but i must admit i'm really glad you posted about it as i was considering ordering quite a few items (if only to avoid m.hall!). I will def be avoiding that site now as i can ill afford for things to go wrong with xmas pressies and there is NO WAY i can afford to buy them twice if the item is incorrect and they are useless with returns/refunds. Anyway thanks for your op, you may have just saved my xmas :-) Link to comment Share on other sites More sharing options...
The Blonde Posted November 28, 2011 Share Posted November 28, 2011 I've ordered several gifts off there in the last few weeks, and haven't had a problem *Touches wood* Link to comment Share on other sites More sharing options...
giddygoat Posted November 28, 2011 Author Share Posted November 28, 2011 I'm glad you read it in time, Becky! I wouldn't want anyone else to be ripped off by them. Have a happy Christmas! Blonde, I have never had anything go wrong either, until now, have used play.com for years. No more! Maybe it's since they got taken over by a Japanese firm, I don't know. Oddly enough, a toy I'd ordered for my grandson (through amazon) turned up minus a part. Amazon are putting it right straight away. Next year, though, I rather think I'll shop locally again, so I can see what I'm getting BEFORE money has changed hands. I shopped online this year so I could beat any possible deep snow! Peoples champ, did you get anywhere with Trading Standards? Link to comment Share on other sites More sharing options...
Rich Posted November 28, 2011 Share Posted November 28, 2011 I've used Play.com for years and have never had a problem, the standard free delivery could be quicker, takes 3-5 days, but other than that I can't really fault them apart from the fact I wouldn't use them for a game I really wanted as they once told me on the phone that they don't deliver pre-orders on release day. Link to comment Share on other sites More sharing options...
giddygoat Posted November 28, 2011 Author Share Posted November 28, 2011 No, I'd never had a problem either until THEY delivered the wrong item and are now ignoring my emails and letters.. beware.. I'm nearly £30 down.. Link to comment Share on other sites More sharing options...
melthebell Posted November 28, 2011 Share Posted November 28, 2011 i used play a lot never had a problem, i moved onto amazon ages ago tho so dont use play these days much Link to comment Share on other sites More sharing options...
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