4xkhome Posted February 9, 2009 Share Posted February 9, 2009 I bought 3 bedroom furniture sets & a sofa bed - All items have defects , Argos said they would send replacement bits - but after the first two bits they stopped doing anything more - complaining in the office brought no results only "sorry I will see what I can do" then nothing more. The Sofa - someone came to look at it and said " It is not meant for regular use. It looks OK!" The fact that you cannot sit in it without sinking to the floor did not seem to matter. Also there is at least one case of missrepresentation in their catalogue (not for the first time either!) I was also given wrong gaurantee information - and when I asked to see that person , she refused to come out of the office. Anyone else with similar experiences? pm me with details and I will see what we can do collectively. Link to comment Share on other sites More sharing options...
Ophelias Posted February 9, 2009 Share Posted February 9, 2009 Well I got my sofas from argos for the conservatory leather they are never had a problem with them argos is known for cheap and cheerful, anyway not exactly harveys is it Link to comment Share on other sites More sharing options...
Lucy18 Posted February 9, 2009 Share Posted February 9, 2009 sofa is design for sitting on and not have b++king session on it Link to comment Share on other sites More sharing options...
willman Posted February 9, 2009 Share Posted February 9, 2009 Sofa beds are notorious in my experience - most retailers sell them as "occasional furniture". Link to comment Share on other sites More sharing options...
4xkhome Posted February 9, 2009 Author Share Posted February 9, 2009 (edited) This is a serious post - please treat it as such - if there was still an active Consumer service I would not have made this post. But all of the good services seem to been axed - good for the traders but not for the consumers! As I said before - I would have been pleased if I could SIT in comfort, and get Up(out) of it without a struggle! Edited February 9, 2009 by 4xkhome additional info Link to comment Share on other sites More sharing options...
Ophelias Posted February 9, 2009 Share Posted February 9, 2009 Did you not ask for opinions ????? Link to comment Share on other sites More sharing options...
Ophelias Posted February 9, 2009 Share Posted February 9, 2009 Sofa beds are notorious in my experience - most retailers sell them as "occasional furniture". Exactly thats what they are for not every day use occasional furniture Link to comment Share on other sites More sharing options...
ukstudent Posted February 9, 2009 Share Posted February 9, 2009 Ring the Citizens Advice Bureau Link to comment Share on other sites More sharing options...
4xkhome Posted February 9, 2009 Author Share Posted February 9, 2009 Thanks ukstudent - will do . But there are so many bad parts I cannot believe that I am the only person with so many problems. The more unsatisfied customers there are, the more likely it will be that they will put things right. Link to comment Share on other sites More sharing options...
julado Posted February 9, 2009 Share Posted February 9, 2009 You need to contact their Customer Services and ask to speak to a manager. A couple of years ago I had problems with Argos.....and took this route.....and not only were my problems sorted out but I got goodwill vouchers for my inconvenience. I just wish I could remember the name of the female I spoke to. I must admit one of my cases was rather funny now (with hindsight). They delivered a new washer and placed it in my hallway and left.....only for me to realise that a) I couldn't get beyond the washer unless I climbed OVER it, and b) I couldn't shut the front door had I done so. I was left with calling a neighbour to come and shift it. It gained me the return of the delivery charge and a £25 refund on the product itself. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now