grower 10 #1 Posted June 29, 2015 hi just to let people know that valuables sent by royal mail are being( how shall i put this not getting to the buyers. and royal mail using every excuse not to pay compansation in the last two months i have had £98 robbed and only got six stamps comp.: here is my point of view when i give royal mail my post they are then responsible for it (it is only handled by there employees) . heres just whats happend ( i sent a package containing some coins i payed special nextday delivary £7.15 they was taped together and put in a padded envelope. when the parcel arrived at buyers house it was empty the next day sticker had been removed along with the coins there was a slit were somone had opend it with a knife and the postman didnt even get a signature that he was legally oblidged to get so while in there care my parcel was opened my sticker next day delivary taken off and my coins gone. there answer was( not right packaging) but it had to be cut open to get contents out so they wasnt packed to bad then) Share this post Link to post Share on other sites Share this content via...
biotechpete 10 #2 Posted June 29, 2015 Simple answer is stop using Royal Mail and use a cheaper and superior service like My Hermes. Share this post Link to post Share on other sites Share this content via...
grower 10 #3 Posted June 29, 2015 i will be but it makes you wonder how much stuff goes missing mine was £58 gold £40 coins and thats just me what about all the other people who have had items (lost ?) it must be a massive amount of money. special nextday delivary is supposed to be insurance against lost or stolen post but they came up with a stupid excuse never said anything about there postman- women) not getting a signature that he or she was legally oblidged to get with special nextday delivary parcels. Share this post Link to post Share on other sites Share this content via...
biotechpete 10 #4 Posted June 29, 2015 I had a friend in Sheffield a few years ago who's postman stole his insurance docs, cancelled the insurance and somehow pocketed the money. Share this post Link to post Share on other sites Share this content via...
grower 10 #5 Posted June 29, 2015 i dont think its fair that royal mail decide when to pay ompansation i think it should be somone from outside of royal mail i would bet that only 5per cent get anything Share this post Link to post Share on other sites Share this content via...
alchresearch 215 #6 Posted June 29, 2015 Simple answer is stop using Royal Mail and use a cheaper and superior service like My Hermes. Superior? You're having a laugh. They're even worse than RM for parcel care, and customer service is an absolute joke. Yodel and Hermes named UK's worst parcel delivery firms http://www.moneywise.co.uk/news/2014-01-10/yodel-and-hermes-named-uks-worst-parcel-delivery-firms Hermes 27/11/14: Unacceptable levels of service from the multi-national delivery firm http://www.bbc.co.uk/programmes/articles/4QGVT1NgfwvBTNRlwG9J34G/hermes Share this post Link to post Share on other sites Share this content via...
L M C 10 #7 Posted June 29, 2015 I bought a ring over the internet to be signed for. A few weeks later after ordering the ring had still not arrived, so i e-mailed the jeweller asking when he would be dispaching. He e-mailed back saying i had received the item and signed for it on a certain day and time, he even e-mailed me a picture of the signature of the person who had signed for this package. Errrrr excuse me, this signature was not mine and it wasnt anyone elses in my household. It didnt even have my surname on it:loopy: He took this up with Royal Mail and it was believed to have been the postman that signed as the signature was upside down and he very stupidly forgot to turn the signature terminal the correct way as if the customer had signed. (BUSTED) Not sure what the outcome was with this but since that i have never used Royal Mail. Share this post Link to post Share on other sites Share this content via...
biotechpete 10 #8 Posted July 6, 2015 Superior? You're having a laugh. They're even worse than RM for parcel care, and customer service is an absolute joke. Yodel and Hermes named UK's worst parcel delivery firms http://www.moneywise.co.uk/news/2014-01-10/yodel-and-hermes-named-uks-worst-parcel-delivery-firms Hermes 27/11/14: Unacceptable levels of service from the multi-national delivery firm http://www.bbc.co.uk/programmes/articles/4QGVT1NgfwvBTNRlwG9J34G/hermes I agree on Yodel but I haven't ever had a problem with Hermes. I really like the fact you can just drop it at a local shop Share this post Link to post Share on other sites Share this content via...
francypants 446 #9 Posted July 6, 2015 Me too........... Yodel are the pits, but I've not had any problems with Hermes..... yet! Share this post Link to post Share on other sites Share this content via...
alarmingmark 32 #10 Posted July 6, 2015 Collect plus for me , never had an issue sent loads , drop off at local shop ?? Royal Mail .... Don't ask got a parcel missing at moment , won't see that again! Share this post Link to post Share on other sites Share this content via...
grower 10 #11 Posted July 6, 2015 i found out royal mail get to auction any parcels that are lol missplaced and keep the profit not bad if they dont pay comp it pays better than postage fees they get i bet christmas party is a belter at our exspence ouch there goes my pocket again lol. Share this post Link to post Share on other sites Share this content via...
alarmingmark 32 #12 Posted July 6, 2015 Basic compensation for actual loss: Up to £50 for the Royal Mail Special Delivery Guaranteed by 9am™ service and £500 for the Royal Mail Special Delivery Guaranteed by 1pm™service or the market value whichever is the lower and the fee repaid. Evidence of posting is required. Claims must be submitted within 80 calendar days of posting. Consequential Loss for up to £10,000 is available to purchase at the time of posting at an additional cost. Evidence of Consequential Loss purchase is required. Claims must be submitted within 14 days of posting. Share this post Link to post Share on other sites Share this content via...