Abi G

Sorry that you can't download the menu, I will have a look and see what has happened. The bastardo burrito is 2 12" tortillas filled with rice, black beans, meat (chicken or pork) and cheese. It is then covered with salsas (a mild one, a medium one and a hot one), guacamole, sour cream, tortilla chips and jalapenos. Come and take on the mighty burrito to win your place on the Wall of Fame!

Hi! Just to confirm we do a 3.5lb burrito challenge. Come into the Arundel Street branch any day after 3.00 and take the challenge. It costs £14.99 - it would be best to call and book if you come on a Friday or Saturday or there is a big group of you. The fastest time so far is 7 minutes and 52 seconds, call us on 0115 275 2390. Abi and Richard The Street Food Chef

Hi, we have just changed our Burrito Challenge to one 3.5lb beast of a burrito. Come in Monday to Saturday after 3pm and we'll set it up for you! Abi at The Street Food Chef

Hi, did you find out? DTZ is the managing agent for our place. Try Paul Lancaster at Rees Denton too, he handled it when we got our lease. Abi, Street Food Chef

Thanks for your comments guys. We REALLY do care about the food and the experience of the customers. When we opened the new shop a couple of weeks ago, we made some changes to the rice/meat ratio in the large burritos, (we eat burritos every day, because we like them and to keep an eye on quality) and it seems that the comments on the forum are related to the large ones. We will now implement the same changes at Pinstone too. Of course we have to make sure our profit margin works, but the overall taste is the most important thing. (and of course, your point about customer perception is really relevant) Please do talk to us about any of this - our passion is to provide great customer service as well as great food - and we never stop striving to achieve this.

We are really sorry to hear that you have had a disappointing experience from us, and will use the comments posted on here to improve what we offer. We make over 100 burritos a day, each one is made with fresh ingredients - if we make a mistake on your order please let us know and we will replace it or refund it without question. We are always looking to improve our food AND make sure the experience is a positive one- and will pay attention to these comment - come down and try us again! The 50% loyalty card can now be used on any of our regular burritos too. Abi and Richard, Street Food Chef