alirosdan, Sorry for your loss. I wholeheartily agree. I,m curious to know what ward your mum was on in the RHH. I,m appauled at the lack of staff, particularly qualified staff where my dad was, which led to really poor care on some days and nasty, short tempered staff on many occasions. We refer to it as 'the stairway to heaven via hell'. We also had a much better experience in the NGH I have to say that the NGH has a particularly good intensive care unit.