As someone who has their house up for sale with a different estate agent, I've been keeping an eye on them. They bombarded me with "we can sell your house" calls/letters and then when they came to value the house they told me that basically they couldn't sell it.
My neighbour has just sold with Haybrook and not only do they send round viewers who clearly can't afford (or don't want to pay) the asking price and haven't looked at the property brochure, they are driving prices down. Let me explain ... they list your house at a certain price range, say £150,000-£160,000 (please, now who is going to come along and offer you £160K, anybody?). Then when it hasn't sold for about a month, they come along and tell you that houses like yours are selling in your area at X amount and you'll have to drop the price to sell. This is fine if you have a lot of equity in your property and can afford to come down a little bit, but if you haven't then you are stuck. There are a lot selling in our area through Haybrook and property prices are falling - the only ones selling are those that can afford to take a cut, which is driving down house prices generally. I'm not happy with them and I'm not even a customer!