Hi,
Yes really. I was at your Online event at the Town Hall two weeks ago (Wednesday) Jennifer Ellison was also their on behalf of Plusnet.
I entered your prize draw. I was quite please that I had won the internet package but sadly that turned to dismay when I got a call from your colleague, R.Armstrong stating the above. She said to me that I would have to pay the £60 installation fee? as well as the £13.99
To me this is not a free internet package when you have to pay "extras" Fair enough, if you had advertised on your publicity for the draw *this is not including exclusions* but this is was not stated, it clearly stated *win free internet package for a year*which I would deem as false advertising.
I have emailed Plusnet but have not had a reply as of yet.
Kind regards,