OrangeUK

Hi, Did you manage to contact our Customer Service Team about the technical issue which has been mentioned in the stream? If the issue has not already been resolved Orange Helpers would be happy to raise this with the appropriate area of the business and arrange for any adjustments to your top-ups to be made. We're sorry to hear that there has been a technical issue and that this has inconvenienced you. As I believe you are already aware, our Customer Service Team are available on 450 from your phone or 07973100450 from any other phone from 08:00 until 22:00. We are happy to address queries posted via our Orange UK Facebook page or our Orange Helpers Twitter page, however would not recommend posting your account details on forums. Laura, Orange Helpers

Hi Ghozer The £20.42 is an administration fee to cover costs incurred in processing the unlocking request. I can't really comment on the processes of other mobile networks. Darren, Orange Helpers

Hi Stevie If you are also an Orange customer, as well as an O2 customer, we would be able to unlock your Orange phone for a one off charge of £20.42. In order to do this, the phone would need to have been registered to an active account in your name for a minimum of three months. Further information on our unlocking process can be found on our website at http://help.orange.co.uk/orangeuk/support/personal/474187 . I hope this helps. Darren from Orange Helpers Twitter: http://twitter.com/orangehelpers Facebook: http://www.facebook.com/OrangeUK