Has any one had problems with a water meter?
MIL has received a bill several times higher than her normal annual average. She contacted YW who said that apparently on one specific day - she had managed to use around 41cubic meters of water - which is around 137 full baths worth or 3 or 4 years worth based on her normal used for over a decade....
She has had no leaks or bursts, not left a tap running nor is it possible to 'steal' the water beyond the water meter by tapping it off etc.
YW said they have checked the meter and it was working fine (obviously!) and she owes them the money.
Any thoughts, suggestions? Any one experience of this kind of thing or of complaining to Ofwat etc.?