IT Support interview help, please

[boyface 10]

Hi

 

Ive got an interview for an IT Support job this week, and would LOVE any advice, interview tips etc. from anybody in the know.

 

Its quite a low level job, but Im just not sure what they're going to ask me. If anyone wants me to send them the job add, PM me your email address, and Ill forward it on.

 

Im quick to pick things up and have a sound knowledge of all MS stuff, but just worried on the more technical Q's I may get asked.

 

Any help would be much appreciated

 

Cheers, K

[nomme 10]

Originally posted by boyface

Any help would be much appreciated

 

Down, not across.

 

Nomme

[Pete1024 10]

Speaking as an IT company director I would say:

 

Don't act as if you know everything, if you get asked something you don't know put your hands up to it and show eagerness to learn, don't get caught out.

 

Show yourself as a fast logical thinking person, not a 'ive been on a course and I know everything' type, in IT support you'll encounter things that aren't covered by books and courses, the manager needs to know that you'll be reasouceful in investigating mystery problems.

[boyface 10]

Cheers Pete, good advice, all taken on board.

 

And thanks to those who pm'd me.

 

And nomme? what?...you lost me there....

[Phanerothyme 12]

Originally posted by boyface

And nomme? what?...you lost me there....

 

And me too. Sounds like a crossword clue reference, which is a bit tortuous for 11:20.

[nomme 10]

Sorry - I guess it was a little obscure.

 

It's the 'sys admins' mantra from the newsgroup alt.sysadmin.recovery.

Their FAQ is here

(See 1.6 and 5.4)

Actually it's quite a funny FAQ in itself.

 

Also if your going into IT Support you really should be aquainted with BOFH

 

Seriously though, Pete1024's advice is very good - heed it well.

 

Nomme

[boyface 10]

Thanks for all the help, got the job....cheers

[StarSparkle 10]

Nice one! :clap:

[Captain_Scarlet 10]

Originally posted by Pete1024

Speaking as an IT company director I would say:

 

Don't act as if you know everything, if you get asked something you don't know put your hands up to it and show eagerness to learn, don't get caught out.

 

Show yourself as a fast logical thinking person, not a 'ive been on a course and I know everything' type, in IT support you'll encounter things that aren't covered by books and courses, the manager needs to know that you'll be reasouceful in investigating mystery problems.

Thanks for the tips, will be usefull on tuesday for my own interview I was going to follow a similar course of action anyway Good to see I wasn't far off.