Any telephone engineers out there please?

[Hopman]

I have two lines into the shop. One handles the credit card terminal;

the other the telephone and broadband. The second line (telephone and

broadband) is causing problems at present.

 

 

I can get my broadband connection all right, but the telephone line is

dead. Removing the ADSL filter and plugging the phone into the wall

socket makes no difference.

 

Obviously this suggests the fault is in the handset, but plugging this into the other socket (i.e. for the credit card terminal) works fine and allows me to

dial out.

 

The telephone company tell me the line is fine when tested.

 

Any ideas?

[scarab]

You have proved the fault onto the line/cabling in your shop.

Is the socket you plug the phone into an extension or the first main socket for the telephone line ?

If it is an extension you need to locate the main socket and plug the phone into it (disconnecting any extension wiring if possible) to prove the fault onto either the internal wiring or incoming telephone line.

BT only usually look after the line upto the first telephone socket, it is this socket that they will have tested to and got "good" test results from.

 

If you find that you still get no dial tone from the main socket using a phone that you know works fine then the problem has to be on the telephone line/exchange.

Faults can and do occur on telephone lines that do not affect broadband and give good test results to the phone company.

[Hopman]

Faults can and do occur on telephone lines that do not affect broadband and give good test results to the phone company.

 

Many thanks for that, Scarab. I'll get on to them on Monday.

[Avalon]

Yeah this is not uncommon. You can have PSTN faults which do not affect DSL provision at all. Its werid but it happens.

[scarab]

Remember to disconnect any extension wiring (if its in place) and other equipment (filters,phones,ans machines etc) from the faulty line so that you are using only the telephone that you know works in the master telephone socket for the line.

If it still doesn't work then ring the phone company, if they come out and find that the fault is on equipment or extension wiring that they don't maintain they might charge you for the visit.

[Hopman]

The problem has now been fixed, thank you.