Direct Debit Guarantee

[Alex C.]

If you spoke to her in the way you're speaking in this thread then I'm not suprised she didn't help you. Why do people (in general - not specifically you) think that being nasty to someone is going to help them get what they want. If someone's nasty or rude to me, I'll do the absolute minimum I can get away with. If they have a few manners then I'll go out of my way to help.

 

Sorry, just to add that I didn't speak to her like this - I wouldn't. I've worked in Customer Service myself and dealt with complaints - I never raised my voice, made any personal suggestions against the person dealing with my complaint or was rude.

 

I only said that comment as its true - I've never felt that angry at speaking to a call centre person - but its not personal on their behalf, its more that they (unfortunately) personify the bank. I realised after my first post that I had come on far to strong by 'name-calling' the person who dealt with it, and was saying that I was just a bit angrier than usual when I was posting my topic

 

Make sense?

 

and also, I appreciate that it is working days, but I lodged my request at 4:30pm on Friday and was told the Direct Debit Indemnity centre was open till 5pm - that means that, as far as I'm concerned, it should have been dealt with on Friday.

 

Maybe its just me, but I cannot understand how they can justifiably use 'immediately' when there is a delay of more than 24 hours. They should at least put a caveat in the guarantee saying within 48 hours, or within 2 working days...