kat_1b Posted November 14, 2006 Share Posted November 14, 2006 I moved house yesterday, after having my items in storage for 4 months with Keetons, Heeley. I have had nothing but trouble with them from the start, giving wrong prices, not giving reciepts (still never got one). Anyway, finally got my stuff out of storage, to discover my leather sofa and chair is damaged!! I'm so angry, my tv was piled on top of the sofa, so very dented and marked. To top it off, they told me I was never insured with them, even tho I asked on several occasions and they said I was. Just a warning to people, don't use them. I didn't move back in with them as it was such an ordeal moving out, so I used Speights and they were lovely, very professional. I don't know whether to take action, or just cut my losses and go through my own insurance. I feel better for that, thank you for listening! Link to comment Share on other sites More sharing options...
Clubam Posted November 15, 2006 Share Posted November 15, 2006 Don't back down, Keetons is a real cowboy outfit. We used them and they tried to bully us regarding charges and damage. We threatened to take them to court (small claims) and got a settlement from the just before the date. We did it with a solicitors letter and got all that back as well. A sobering message for everyone I think. Always arrange to see the company you book first. If they don't offer to visit, don't go near them. The cheapest is DEFINATELY not the best option. Even the most sparsley furnished house has hundreds of pounds worth of furnishings, let alone your TV, DVD etc, as we found out!! Also, see if they are members of a trade association (even the smallest companies should show a degree of commitment to something). The main ones are BAR, RHA, Guild of Removers. Another one to look for is FSB. Of course, word of mouth is always good!! We eventually used Arrow and then Avante, both were great. Link to comment Share on other sites More sharing options...
kat_1b Posted November 15, 2006 Author Share Posted November 15, 2006 Thanks, glad it wasn't just me that fell for it!! They are proper cowboys, obviously don't have insurance and it is a big worry when you have all your possessions with them, there's some moneys worth. The guy we originally dealt with left and they just kept saying he shouldn't have told you that, easy to blame the person that's no longer there! Speights were fantastic, a refreshing change, polite and very helpful. I hope others don't use Keetons, they're no good. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.