x-GiGgLeS-x Posted October 25, 2006 Share Posted October 25, 2006 This morning i tried to take a bath only to find that my pre pay meter has switched itself off. I rung them up only for them to tell me it is a safety feature and that someone needs to come out. I re-arranged work so that i could be in for them as they said they would only be 4 hours! I have recently rung them back only to discover that they have 'apparently' already been out. They took my phone number so if that was the case why didn't anyone ring me? This company gets me so worked up. They are now telling me that i have to wait in allday for them to call again. Even though they are aware i work. I can't believe they switched the meter off for safety and expect me to drop everything for them to come. I do have a job and a life. Sorry rant over im just so fed up of this company! Does anyone know how long it takes to switch supplier and if you have to go without gas while this happens. Link to comment Share on other sites More sharing options...
Twiglet Posted October 25, 2006 Share Posted October 25, 2006 This morning i tried to take a bath only to find that my pre pay meter has switched itself off. I rung them up only for them to tell me it is a safety feature and that someone needs to come out. I re-arranged work so that i could be in for them as they said they would only be 4 hours! I have recently rung them back only to discover that they have 'apparently' already been out. They took my phone number so if that was the case why didn't anyone ring me? This company gets me so worked up. They are now telling me that i have to wait in allday for them to call again. Even though they are aware i work. I can't believe they switched the meter off for safety and expect me to drop everything for them to come. I do have a job and a life. Sorry rant over im just so fed up of this company! Does anyone know how long it takes to switch supplier and if you have to go without gas while this happens. You don't have to go without gas while you switch supplier as your actual supply is not affected, only the company that provides the 'customer service'. I recently switched and it took 3 months. Link to comment Share on other sites More sharing options...
x-GiGgLeS-x Posted October 25, 2006 Author Share Posted October 25, 2006 You don't have to go without gas while you switch supplier as your actual supply is not affected, only the company that provides the 'customer service'. I recently switched and it took 3 months. Who are you with now? Would i need to get a new card to pay gas on etc.. Link to comment Share on other sites More sharing options...
Twiglet Posted October 25, 2006 Share Posted October 25, 2006 Who are you with now? Would i need to get a new card to pay gas on etc.. Ah sorry forgot you were on Pre-pay. I'm with N-Power now (and find them much better than British Gas), but I'm on a normal debit meter. Link to comment Share on other sites More sharing options...
swfcgal Posted October 25, 2006 Share Posted October 25, 2006 I'm on pre-payment with npower, and not long ago (about 1-2 months ago) our gas meter went wrong, we had ran out of gas and tried to put some more in but the meter wouldnt accept it, anyway turns out the meter had a fault, so i phoned npower up, explained the situation and they said it could take a few days for someone to come out and sort it. They soon changed their minds though when I mentioned the fact that I had a 3 month old son, they sent someone out within the hour! So I guess I was lucky with me having my son there, if I hadn't mentioned him they would have left me to freeze until after the weekeend!!! Link to comment Share on other sites More sharing options...
Beakerzoid Posted October 25, 2006 Share Posted October 25, 2006 My own experiences with N-Power have led to me avoiding the company like the plague. My first problems came when they charged our property twice, in two seperate names, for the same supply. I pointed out their error, and they continued to send demands for payment for the 'fake' name. Constant calls to the muppets on their call center team did nothing until our supply was cut off due to "non payment" (despite the fact I had paid for the 'real' bill on time. Once that was sorted I switched to British Gas....and that was a nightmare in itself. N-Power seemed to be under the impression that they could refuse my switch, and it took many calls to convince them that it WAS my signature that confirmed I wished to switch, and that the 'FAKE NAME' that they had listed for the property was not the account holder! So...we move on a few years, and we move house. Go with British Gas. Then, 6 months in, we get a "sorry to see you are leaving us" letter from British Gas! Our supply is in the process of being transferred to N-Power for some unknown reason! Try to stop the transfer....N-Power force it through. It takes 2 months to switch everything back. My call to N-Power complaining about the switch was met with a "Well, you must have signed for the transfer!" I point out that I didn't, and I believe it was a sales-person who wanted to get their quota bonus in their pay. "Our sales team don't earn bonus on sales!" was the response. "Don't lie to me...they do!" I retorted. "No they don't, they get paid a flat rate. The company has never worked on a bonus system!" "Can I have that in writing as I know someone who worked for the company until recently and saw his pay slips with his bonuses on them! So, before you call me a liar again, consider that not all customers are ignorant!" "Erm...er" "now just arrange for my supply to be switched back, do not send me any bills for the period you illegally signed me up for, and I will not take this down a fraud avenue!" Switch made, no bill to pay for the 2 months. The last time an N-Power door-to-door salesman called round here was about 2 years ago, and he was advised to "Move away from the door, and put a note for no-one from the company to ever call here again as one day someone may 'fall' over the balcony!" Been with Powergen for almost 2 years now...no problems. Link to comment Share on other sites More sharing options...
lesbaxby Posted October 25, 2006 Share Posted October 25, 2006 N Power are a waste of time, they tried saying that the average bill for my house, 2 bedroomed, 2 people is £67 per month just for the Gas, all my Neighbours pay approx 25 per month and I pointed this out and they just said you cannot go by other peoples bills! Also every time I tried to call them I was on hold listening to that **** 'happy together' tune for over half an hour at a time. Avoid them! Link to comment Share on other sites More sharing options...
SheShe Posted October 25, 2006 Share Posted October 25, 2006 We've been with NPower for a few years now and can't honestly say we have had a complaint. When they wanted to put our direct debit up we pointed out to them that we were still in credit from last year and if we went into debit they could review it. They found this quite acceptable. Link to comment Share on other sites More sharing options...
libuse Posted October 25, 2006 Share Posted October 25, 2006 npower are a set of absolute *********s. For several months I was trying to convince them that I had moved to my house and the previous owner had sold it to me. They were having none of it. Apparently this was due to the previous owner having left in debt to them, but, frankly, that shouldn't be my concern. I had to email them a copy of a solicitor's letter confirming the sale. When I called to ensure they had it, they stated it hadn't arrived despite me having it in my sent box, and having received an automated response. Then they said they wouldn't accept an email because it was a copy, and I would need to fax it instead. At this point I had to explain to the child at the call centre how a fax works........ I then made a written complaint which again received only an automated response and the complaint was never looked at Eventually I had to get energywatch involved, and even then never received an apology from npower Generally I think all utility companies are a bit shoddy, but this lot take it to a higher level Link to comment Share on other sites More sharing options...
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