Hanksy Posted October 22, 2006 Share Posted October 22, 2006 If you are on BT internet are you getting your emails ok?? I am getting them on the webmail fine, I cant bring them into the pc as its saying mail.btinternet.com not found - its saying this on all my bt internet accounts. Any ideas? Link to comment Share on other sites More sharing options...
Ginner Posted October 22, 2006 Share Posted October 22, 2006 Bit late for you (I see you're offline), but BT service status page shows problem with webmail is ongoing as I type. Link to comment Share on other sites More sharing options...
Hanksy Posted October 23, 2006 Author Share Posted October 23, 2006 Hi I couldnt get into the bt service pages yesterday either which is why i thought i had a problem with bt. I could use webmail fine, it was using my email program on the pc. But when I came to shut down my laptop the start button wouldnt work!! Im sure i will see what happens tonight. Thanks for your help! Link to comment Share on other sites More sharing options...
Ginner Posted October 23, 2006 Share Posted October 23, 2006 If you were trying to access the internet/mail via your BTYahoo log in, it was failing for us too. Just fire up a normal IE window and paste that URL in (see previous hyperlink). This will at least tell you if it's BT that's knacked, or if it's your PC/intenet connection that got a fault. Link to comment Share on other sites More sharing options...
Hanksy Posted October 23, 2006 Author Share Posted October 23, 2006 Any more ideas. When pressing send and receive it says mail.btinternet.com can not be found! Link to comment Share on other sites More sharing options...
fnkysknky Posted October 24, 2006 Share Posted October 24, 2006 Open a command prompt and try pinging the server Start -> Run -> type 'cmd' and press enter -> type 'ping mail.btinternet.com' and press enter That will try pinging the server 4 times so you'll get 4 'answers' which will either be replies or a failure such as 'request timed out' If it says it couldn't find host try typing 'ping 217.146.188.192' and press enter. Let us know the outcome and we can take it from there Link to comment Share on other sites More sharing options...
Hanksy Posted October 24, 2006 Author Share Posted October 24, 2006 Hi Ping statistics for 217.146.188.192: Packets sent =4 received =4 lost 0 Im none the wiser but no failure or time out - and that was to mail.btinternet.com so i assume i dont need to use the number as thats the number it returned anyway. Thanks PS this is the error on the program Keylib error: #15 -> FILE MISSING Link to comment Share on other sites More sharing options...
Hanksy Posted October 24, 2006 Author Share Posted October 24, 2006 Done it - Not sure why but the firewall was blocking something - but i dont understand the firewall either!! Thanks for your help! Link to comment Share on other sites More sharing options...
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