Shiesh Posted September 20, 2006 Share Posted September 20, 2006 We have been with Supanet as our ISP for over 2 years originally on dial up then on a broadband contract, my latest annual contract expired in May but in view of the launch of the free Broadband offer with Sky we have not shopped around but have been waiting for our Sky Registration to come through! I received my letter from Sky to say in order to complete the order of our free Sky Broadband I needed to contact them with my current ISP MAC code! I called Supanet and after speaking to various call centres (some which were obviously out in India somewhere) I got to speak with a very unhelpful lady who told me quite abruptly ''we don't give out MAC numbers'' to cut a long story short - they practice is to make it as ''difficult, inconvenient and drawn out'' as they possibly can to make you reconsider leaving them!!!! :rant: Well it ain't gonna work coz now I am definately leaving them!! Apparantly for anyone who doesn't know the Ofcom Code of Practice for MAC codes is completely voluntary and Supanet have not signed up to the agreement so there is F*** all we can do about it!! We will now have to be offline for up to 28 days whilst the line is completely broadband disabled....then Sky will have to redo the work to reconnect us!! With a MAC code we would have been offline for about 30 mins on the day of the changeover!!! :rant: I just hope anybody else thinking of migrating their providers find their provider on this list (featured on the Ofcom website).... Broadband migration - Industry code of practice Consumer protection As the broadband market grows and more consumers take up broadband services, customers may wish to change service providers to take advantage of new and innovative services or cheaper offers. This code of practice is a voluntary measure which has been proposed and developed by an industry group of broadband service providers. The code aims to secure agreement between service providers to facilitate fairly the so-called 'migration' of customers from one provider to another. Migration Process The process works by means of a migration authorisation code (“MAC”) which customers obtain from their existing provider and give to the new provider they have chosen. Customers need to follow three steps: A customer wishing to change their service provider must first contact their existing service provider and request a MAC (customers should not request the service be ceased) The existing service provider will send the MAC to the customer within 5 working days. The MAC is valid for a period of 30 days from the date that it is issued. The customer must then present the MAC to the provider they wish to migrate to. The gaining provider will then process the request and inform the customer of the transfer date. Note: See below for details of the service providers who have signed this code. These providers have committed to fully comply by 16 August 2004. Customers' rights and obligations Under the terms of the code: The existing service provider cannot unreasonably refuse to issue an authorisation code and may only withhold a code if: the request is not made by the account holder or the account holder is deceased the contract has already been terminated and the connection ceased However, the existing service provider must explain the reasons and supply information on how to appeal against the decision; The existing service provider cannot withhold an authorisation code to enforce debt collection or contractual rights. However, customers are not freed from contractual obligations they have entered in to with their existing service provider - i.e.: they will have to honour the remaining term of an existing contract or pay early cancellation fees, if applicable. An existing service provider will still be able to take reasonable action to enforce their contractual rights even after a customer has migrated to a new service provider. Service providers covered by the code Individual service providers can advise on whether the code of practice applies to their customers. The code of practice is only relevant to broadband services which are delivered by certain types of BT access lines. It is not relevant to services delivered via cable, such as by ntl or Telewest. The code of practice is a voluntary measure between some, but not all, service providers offering broadband access. Service providers who have signed up to the code are: AAISP AOL BlueLeaf Internet Limited Brightview Internet Services Ltd BT Bulldog Care4free Community Internet Dark Group Ltd (formerly Dark Marketing Ltd) DCi Net (trading as DCi Broadband) Demon (a brand of THUS plc) Dial Start Easynet Eclipse Internet EFHBroadband.com Entanet Euro1Net.com Exa Networks Fast.co.uk freenetname Global Internet ic24 Internet Central InterViVo Networks Ltd LCC Communications Ltd Madasafish Net Access Netplan Internet Solutions Nildram (Accent UK) ntl Freedom Orange (Broadband) PIPEX Internet Spitfire Telefonica UK Tiscali UK Ltd Totalise Uniworld Virgin VNL Waitrose.com Your Site Here Zen Internet Aaarrrggghhhh....................rant over!!!! for now Link to comment Share on other sites More sharing options...
Gadgetgirl Posted September 20, 2006 Share Posted September 20, 2006 it gets better for you too, potentially you'll lose your slot at the exchange and may not be able to get back on as most of the exchanges are pretty much full to capacity Link to comment Share on other sites More sharing options...
Ando Posted September 20, 2006 Share Posted September 20, 2006 Sorry edited post ! What I meant to say was.... That's really bad !! Link to comment Share on other sites More sharing options...
Ando Posted September 20, 2006 Share Posted September 20, 2006 it gets better for you too, potentially you'll lose your slot at the exchange and may not be able to get back on as most of the exchanges are pretty much full to capacity oh dear!! Link to comment Share on other sites More sharing options...
Shiesh Posted September 20, 2006 Author Share Posted September 20, 2006 I hope you are kidding me.... I thought once an exchange was broadband enabled all lines running through that exchange could carry ADSL!! Can you elaborate further??????? ****!!!! Link to comment Share on other sites More sharing options...
amandakm Posted September 20, 2006 Share Posted September 20, 2006 took us 4 months to move providers, there doesn't seem to be regulatory body to apply to for back-up, etc, apparently this is due to change next year, i Link to comment Share on other sites More sharing options...
shoeshine Posted September 20, 2006 Share Posted September 20, 2006 I have been with Demon for just over one year. The service has been exceptionally good. Today I finally registered with BT for their BT Total Broadband.....basically for a few extra features which suit me at present, with some special offers which run into January next year. Demon were brilliant throughout; polite, helpful and they supplied a MAC Code with no problem at all, and it was provided virtually instantly over the phone. If you are looking for a reasonably priced ISP, I wouldn't hesitate to recommend them. I shall use them again in the future, when the time comes. Link to comment Share on other sites More sharing options...
Savannah2 Posted September 20, 2006 Share Posted September 20, 2006 NewNet or IDNet Link to comment Share on other sites More sharing options...
Shiesh Posted September 20, 2006 Author Share Posted September 20, 2006 2GB limit is that enough for a regular surfer on the internet everyday??? I don't download music or video but would that be enough because I wouldn't class myself as a light user but there again i don't download much either Link to comment Share on other sites More sharing options...
Savannah2 Posted September 20, 2006 Share Posted September 20, 2006 2GB limit is that enough for a regular surfer on the internet everyday??? I don't download music or video but would that be enough because I wouldn't class myself as a light user but there again i don't download much either I very rarely go ove my 2GB limit, and if I do, I only pay an extra £2.70 for for an extra 3GB block. Link to comment Share on other sites More sharing options...
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