kat_1b Posted September 8, 2006 Share Posted September 8, 2006 I bought a sink from Klick Bathrooms, based on little london road, paid for it 5 weeks ago, been calling recently to see when we can expect it, they kept saying we will call and advise, we have the plumber booked in on Monday, 5 weeks after the sink was ordered. Popped in to see what was happening with it, to be told they can't get it anymore, so tough! They offered me an alternative, more expensive one. So after sitting on my £140, I get nothing but my money back. So be warned, wouldn't touch em with a barge pole! They tripped us up big time, got one day to find another sink!!! Link to comment Share on other sites More sharing options...
fnkysknky Posted September 8, 2006 Share Posted September 8, 2006 Well if they can't source one what do you expect them to do? Link to comment Share on other sites More sharing options...
jena76 Posted September 8, 2006 Share Posted September 8, 2006 they shouldnt have took the money if they cant get one:rolleyes: Link to comment Share on other sites More sharing options...
Tricky Posted September 8, 2006 Share Posted September 8, 2006 Well if they can't source one what do you expect them to do? Keep the customer informed? Keep the customer happy? Anticipate problems? Provide a level of customer sevice that might induce the customer to return or to pass on a recommendation to others? Link to comment Share on other sites More sharing options...
F. Sidebottom Posted September 8, 2006 Share Posted September 8, 2006 Well if they can't source one what do you expect them to do? What a stupid reply. I'm sure you'd be happy if you called a taxi for an important appointment and it never turned up, and when you phoned the company they told you that the car was unavailable now, then you'd be happy would you? Or if you booked to go to a restaurant and when you turned up they told you 'we're full, but don't worry we aren't going to charge you for the meal that you won't be eating anyway'. Or if you turned up to catch a flight and were told 'sorry, the seats are taken. Catch a train instead' Link to comment Share on other sites More sharing options...
kat_1b Posted September 8, 2006 Author Share Posted September 8, 2006 It is really frustrating, if they'd let me know a few days after, or even a week or so it wouldn't be too bad, but 5 weeks, with my money in their account! I'm usually very laid back about things and realise mistakes happen, but that's really p***ed me off. Now I have to re-arrange the plumber!! Thanks Klick bathrooms!! Link to comment Share on other sites More sharing options...
mikomi Posted September 8, 2006 Share Posted September 8, 2006 It is really frustrating, if they'd let me know a few days after, or even a week or so it wouldn't be too bad, but 5 weeks, with my money in their account! I'm usually very laid back about things and realise mistakes happen, but that's really p***ed me off. Now I have to re-arrange the plumber!! Thanks Klick bathrooms!! I don't balme you for being angry .You got crap service from a crap company glad you got your money back though. Link to comment Share on other sites More sharing options...
fnkysknky Posted September 8, 2006 Share Posted September 8, 2006 Well basically they'll have put an order in for the basin - been mucked about by their supplier and then gone to other suppliers who've probably also realised they can't get one after a few days ringing about. Do that numerous times and you've lost a few weeks. In the end they'll have accepted that they can't find you one and so offered you an alternative or your money back - whether they should have given up looking before it got to 5 weeks is debatable, they probably thought they would be able to find one and by continuing to look were actually helping the customer. It all goes a bit pear shaped though when you realise there's none about. You'll no doubt find a clause in their T&Cs that says they aren't responsible for delays that are beyond their control i.e. suppliers letting them down. Link to comment Share on other sites More sharing options...
fnkysknky Posted September 8, 2006 Share Posted September 8, 2006 What a stupid reply. I'm sure you'd be happy if you called a taxi for an important appointment and it never turned up, and when you phoned the company they told you that the car was unavailable now, then you'd be happy would you? Or if you booked to go to a restaurant and when you turned up they told you 'we're full, but don't worry we aren't going to charge you for the meal that you won't be eating anyway'. Or if you turned up to catch a flight and were told 'sorry, the seats are taken. Catch a train instead' And how do they compare to this situation where the company has tried to source a product but then failed (possibly due to it being discontinued, problems with manufacturing, high demand etc.)? Do you expect them to create the required basin out of thin air? Link to comment Share on other sites More sharing options...
F. Sidebottom Posted September 11, 2006 Share Posted September 11, 2006 And how do they compare to this situation where the company has tried to source a product but then failed (possibly due to it being discontinued, problems with manufacturing, high demand etc.)? Do you expect them to create the required basin out of thin air? No, but I would expect them, as professionals, to know what is available to sell and only sell it if they can sell it, not take someones money and then close their eyes, hope for the best and see what happens. When I sell my companies products and services I only sell what I know is definately achievable. And I have been through a similar situation myself with a bathroom sink. I bought mine from PTS. They weren't sure on lead times or even availability, but they kept me informed all the way so that I could kep my plumber informed, and all went very smooth in the end. Just ignoring the situation and not keeping the customer informed is pathetic. I'll put it back into the context of a similar situation to one I listed earlier - if you and your partner went for a meal, you ordered, and you waited half an hour, and your partners meal arrived but you were told they didn't have what you ordered, you'd have to order again, and that would take a further half an hour whilst your partner could carry on and eat their meal. Would you be pleased. Would you sit there and say 'Hey, they haven't got it so I can't expect them to make it out of thin air so I'm not in any way annoyed'? I think you'd be pretty p****d off. And I think Kat_1b has every right to be p****d off with Klick. I certainly won't ever use them based on what she'd said. Link to comment Share on other sites More sharing options...
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