Changing Password On Virginmedia Email

[Grahamfff 10]

My partner has forgotten her password on her VM email and needs to reset it. The main VM account is in my name, and her email address is on that account.

 

I have gone to the sign in page and clicked 'forgotten password'

 

I am then asked to complete security details- date of birth and town where born. I'm 100% sure I entered these details correctly.

 

Clicking Continue then just refreshes the same page and presents me with the same questions (with my answers showing) and I can't move on from this.  

 

What should I try next?

 

 

[HeHasRisen 3,387]

Try a different browser, may be a browser issue.

Edited April 7, 2022 by HeHasRisen

[Grahamfff 10]

Thanks but I get the same result whichever browser I use

Edited April 7, 2022 by Grahamfff
Typo

[Ghozer 112]

You need to  go to https://my.virginmedia.com/ - Sign in using your 'master' account...

From there, click  the "Account Settings" (cog) button...
Then "Account Details", then "Manage accounts"

here, you can add/edit the email addresses associated with your acc't

Edited April 7, 2022 by Ghozer

[Thirsty Relic 213]

I would simply ring 150 on your phone to contact Virgin, making sure you have your password ready.  Explain the problem and I'm sure they will be able to sort it for you.