E Mail Address Not Recognised

[alan p 15]

I tried to apply for a bus pass yesterday but when I put in my email address I have 3,it said it wasn't a correct one I have used all 3 for many years. This is on my Samsung 10" tablet, I tried it on my Amazon fire tablet and didn't have this problem. Does anyone know how I can fix this? I can send emails using all 3 with no problem on the Samsung. Hope I have explained it ok. Thanks Alan

[zach 234]

18 minutes ago, alan p said:

I tried to apply for a bus pass yesterday but when I put in my email address I have 3,it said it wasn't a correct one I have used all 3 for many years. This is on my Samsung 10" tablet, I tried it on my Amazon fire tablet and didn't have this problem. Does anyone know how I can fix this? I can send emails using all 3 with no problem on the Samsung. Hope I have explained it ok. Thanks Alan

Is it using a capital letter at the beginning? Or anywhere in the address?

[HeHasRisen 3,377]

Can you link us to the website to see if its an error everyone is getting, or just you?

[alan p 15]

mytsy.travelsouthyorkshire.com. There are no capitals in my email addresses.

Thank you for getting back to me. Alan

[HeHasRisen 3,377]

OK, that leads to a login page. Is it not just possible you are putting the wrong password in?

[alan p 15]

No it was saying that the email address wasn't a valid one before I put in a password.

[HeHasRisen 3,377]

3 minutes ago, alan p said:

No it was saying that the email address wasn't a valid one before I put in a password.

Have tried putting in various things in the email field (no @ symbol, capital letters, a leading space) and not once does it tell me the email address is invalid when I then move to inputting the password.

 

Have you tried using a different browser? 

[alan p 15]

Hello HeHasRisen, I have just tried using a different browser and it worked fine. I also tried using Google Chrome again and that now working ok. It seems that its corrected itself. Thanks again for your help Alan

[Padders 2,850]

1 hour ago, HeHasRisen said:

Have tried putting in various things in the email field (no @ symbol, capital letters, a leading space) and not once does it tell me the email address is invalid when I then move to inputting the password.

 

Have you tried using a different browser? 

Another satisfied customer HHR.

Well done pal 

[cgksheff 44]

Just a late comment adding to this resolved thread ..... CAPS make no difference in email addresses.

 

CGKSheff@sheffFORUM. co uk  will go through as would cgksheff@ShEfFfOrUm.CO.uk

 

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