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Guardian Article Re. John Lewis

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Most regular John Lewis customers parked up in the J/L car park and strolled down to Marks&Spencer to do their shopping. On their return to their car they loaded it up prior to taking refreshments in the J/L cafe in order to qualify for free parking. 
 

IMHO this is not the way to run a business, perhaps a floor occupied by Waitrose might have given the rest of the store a fighting chance of survival, we’ll never know.

Edited by crookesey

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The article above is also available as a podcast.

 

 

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