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Dwelling Clearance Charges. Scam Or Not?

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Hello. 

 

Just wanted to ask some opinions and advices.

In 2015 I have moved in into council flat that was managed by ACIS group. I changed job and moved to Warwick now. The property was inspected before we moved and we got clear and honest advice from man that Acis have sent in to look at the property state.

I had good carpets in hallway and room, yet he advised to get them out as we may get charged for removal later. Following his advice, we have removed EVERYTHING. I literally left the property in a state that was better than I have arrived.

 

Now, nearly 3 months after vacating the flat, I get letter asking me to pay £95 of "Dwelling Clearance".

Almost immediately I have sent email asking for explanation, list of things removed and photo evidence of things they had to remove, as on my end - I have the pictures of the state of flat we left at, literally taken 5-10 minutes before we left the flat and dropped keys at Acis agency.

 

Anyone knows what's all about and if its even legal?

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Sounds like a standard fee that most won't question. Check your contract.

I doubt they will fight much if you question it and its not in your original paperwork.

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14 minutes ago, dan2802 said:

Sounds like a standard fee that most won't question. Check your contract.

I doubt they will fight much if you question it and its not in your original paperwork.

i agree with that,give them nowt

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2 hours ago, Jim Hardie said:

Tell them to take you to court.

I agree with this reply. Also I would tell them that you are going to contact Trading Standards.

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I'd just wait for their reply first, then ask for a copy of the inspector's report if they are being evasive.

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Before you tell them to take you to court, tell them you have documentary evidence of how you left the place, including date and time stamped photos and anything else you can think of, and then tell them to take you to court.

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It could have been a mistake on their part, just respond in a calm and polite way and get to the bottom of why they should be sending you an invoice when you have satisfied all your responsibilities. No need to mention any court.

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Thanks for advices peeps.

 

Honestly I did not even think taking them to court. This mainly caught me by surprise. I looked after the place. Smart meters was installed, rooms wallpapered, smart thermostats etc. I spent close to £2.5k on renovation as when I moved in, place looked terrible (except kitchen and bathroom). I did intended to live there for long time and I was in same area where my parents lived which made whole thing very convenient. But this just caught me by surprise. I was sure to remove everything and cant really comprehend what could possibly they charge £95 for. I'm still waiting for their response. Once I get something - I'll update the thread.

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Is this £95 they're taking from your deposit or £95 they're asking you to pay to them?

 

If it's the latter then what you've already done should be sufficient.

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11 hours ago, geared said:

Is this £95 they're taking from your deposit or £95 they're asking you to pay to them?

 

If it's the latter then what you've already done should be sufficient.

it was council property so there was no deposit I had to pay at all.

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I presume you didn't make any errors when filling in the Tenancy Termination Form, and any improvements you made to the property were approved by the landlord.

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