Sheffield City Hall Access

[Jackson21 0]

Has anyone used the nimbus access card at the City hall. We've got the tickets, they rang and asked do we need wheelchair space but we dont but, they didn't know when questioned  about queuing when disabled, or was there a procedure to help those  who can't stand . They just said ask a steward on the night. Which defeats the object of discretion,  which is why the card exists, if you have to explain to a stranger in front of a packed foyer  that you are disabled and why.. 

[Jackson21 0]

Does anyone ever reply? 

Edited October 27, 2021 by Jackson21

[jane2008 15]

On 27/10/2021 at 21:42, Jackson21 said:

Does anyone ever reply? 

They do but only if they can answer or help you out in some way on this section

[burghley 10]

I have one and never had any issues using it to acquire reasonable access at venues.

From what you've described, that is a poor level of service on their behalf as they should be offering options to assist on the day of your booked event, of if they cannot give an answer there and then, to get back to you with the correct answer. 

I'd contact them again and see if you speak to someone else; and make them aware that you weren't satisfied with the level of access support on your last contact.

[Jackson21 0]

On 02/11/2021 at 14:21, burghley said:

I have one and never had any issues using it to acquire reasonable access at venues.

From what you've described, that is a poor level of service on their behalf as they should be offering options to assist on the day of your booked event, of if they cannot give an answer there and then, to get back to you with the correct answer. 

I'd contact them again and see if you speak to someone else; and make them aware that you weren't satisfied with the level of access support on your last contact.

The evening at the city hall was nice show wise and the stewards amazing. My friend showed his card  the stewards escorted him and me right down to the seats....that's good you might say but although they escorted us, there were no short cuts regarding how far my friend had to struggle  to walk. The stewards helped him up the steps to get into the building and doing that was a struggle for him. Then they escorted  us right through the main entrance half way around the building to the door down to our seats. There was a door right next to our seats why couldn't we come in that way via another way in that's nearer that having to come through the main entrance?  It was very uncomfortable  having to see my friend struggle as there was only my arm he could hold on to.  Surely there should be more than one way into the building and another  nearer to our seats without having to walk all that way.