Lukes Place - Infirmary Road

[hazel51]

We went to this restaurant towards the end of last year and thoroughly enjoyed it. So much so that we arranged to go back with some friends. We booked in for 9 Jan, but then decided that we would prefer to go on the 8th. Sent him messages via  every medium possible with no reply. My husband had a text exchange with him for our first visit when Luke had to change the date, so he then texted Luke to ask about our date change request, Luke replied saying it wasn't a problem and he would confirm via email. Didn't hear anything so texted again and got the same reply. Two days before we were due to go my husband texted again with no reply but we knew he'd seen the message and given his previous assurances we decided to go (and he had our deposits). When we arrived the restaurant was shuttered and padlocked, so we sent another text message. No reply again, but the next morning I received a message saying  he'd tested positive for Covid so couldn't open the restaurant. So despite his promises he hadn't changed the booking. The most frustrating thing about this is there is no way we can actually talk to him. The phone number on his website is an unknown number, his mobile goes through to voicemail, and he doesn't answer through any of his other communication channels. This has to be the worst customer service I've ever experienced, and there's been quite a few. Rant over!!

Edited January 24, 2022 by hazel51

[BigAl1]

Oh dear what a shame you might have thought he had seen and responded to previous complaints but no

 

One to avoid 

[steve68]

why not email him a link to this thread.......it may get a response 

[hazel51]

Tried emailing, he doesn't respond. As a last resort, we will go back to the restaurant when he's open to ask for our deposit back, plus compensation for wasted time travelling to his restaurant. I've told him that too and her still doesn't respond!

[steve68]

9 minutes ago, hazel51 said:

Tried emailing, he doesn't respond. As a last resort, we will go back to the restaurant when he's open to ask for our deposit back, plus compensation for wasted time travelling to his restaurant. I've told him that too and her still doesn't respond!

if he knows there is a negative thread locally that is damaging to his business, he'd be a fool to not respond and sort the problem out, it might be enough to get some engagement from him.

 

had a quick check seems 2 reviews says he's done this to them, that's not great

Edited January 24, 2022 by steve68

[BigAl1]

3 hours ago, steve68 said:

why not email him a link to this thread.......it may get a response 

And then again….

[hazel51]

15 hours ago, steve68 said:

why not email him a link to this thread.......it may get a response 

I'm going to try that now, not holding out any hope though, but good suggestion

 

[HeHasRisen]

19 hours ago, hazel51 said:

We went to this restaurant towards the end of last year and thoroughly enjoyed it. So much so that we arranged to go back with some friends. We booked in for 9 Jan, but then decided that we would prefer to go on the 8th. Sent him messages via  every medium possible with no reply. My husband had a text exchange with him for our first visit when Luke had to change the date, so he then texted Luke to ask about our date change request, Luke replied saying it wasn't a problem and he would confirm via email. Didn't hear anything so texted again and got the same reply. Two days before we were due to go my husband texted again with no reply but we knew he'd seen the message and given his previous assurances we decided to go (and he had our deposits). When we arrived the restaurant was shuttered and padlocked, so we sent another text message. No reply again, but the next morning I received a message saying  he'd tested positive for Covid so couldn't open the restaurant. So despite his promises he hadn't changed the booking. The most frustrating thing about this is there is no way we can actually talk to him. The phone number on his website is an unknown number, his mobile goes through to voicemail, and he doesn't answer through any of his other communication channels. This has to be the worst customer service I've ever experienced, and there's been quite a few. Rant over!!

He is still quite happily posting on Facebook on his personal page.

 

Go to "lukesplacerestaurant" on Facebook, go into the reviews, and the person who "loved" the most recent review is the owner (Luke Reynolds)

 

Pop him a personal message.

 

Or, follow the advice I gave the OP. Turn up on a night he is open and make a scene in front of his current paying customers.

Edited January 25, 2022 by HeHasRisen

[HeHasRisen]

So has anyone in this thread actually got their money back or are you all pussies who generally let people sh*t all over you?

[BigAl1]

5 hours ago, HeHasRisen said:

So has anyone in this thread actually got their money back or are you all pussies who generally let people sh*t all over you?

I read the thread and decided I would not make a booking let alone eat there