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Very Odd Email System Problem

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I use an email system hosted by sure server off my website

the website is www.etrr.co.uk

and I add /webmail

where I put in my email address and my password

I have used this for a number of years now without problems

my son runs the website for me and I have links with an excellent local computer shop both of whom are baffled by this

as is  sureserver - can anyone help please?


I have just purchased a 7th generation dell lattitude

the computer shop have cleaned it right out and reinstalled from the start

added my data and installed the latest Chrome

Edge is already on it and I have added Mozilla Firefox this morning


it doesnt matter what browser you use - the above log on details simply dont work - the page just returns empty back to you

by some clever means the shop has managed to put a shortcut on so I can go in that way on Chrome - they have only done it on Chrome

but if I am then in

the system will not allow me to attach a file, it goes to make the attachment perfectly normally and then returns a blank on the attachment


I have cleared all cookies and caches, I have used CC cleaner - and am completely stuck


the wierd thing is this and partly why sure support cant help - any other computer - my wifes.  ones in the shop - everything works normally!

as far as we can see, everything else on this computer is working normally - for instance I can log into gmail and send an email with an attachment or browse or do anything else



It MUST be something in the basic set up of this computer, but why is that 'thing' only affecting one email system?

total frustration here and I need to travel next week with only this computer with me so in a bit of a panic...


can some bright spark work out what is going on please?

windows 10 and nothing fancy on the machine - no games etc





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its odd to reply to your own problem with the solution but I have it....


at least I think so...


Sure sever support came back to me and as a result  I went to the apps on board and took off everything that looked like antivirus

so I removed CC cleaner - even though the problem predated me installing it and using it

also Avast which came with CC cleaner and therefore post dated the problem

but I also removed 'Bit defender' which I had not installed ? computer shop

the upshot is that the problem has cleared!!!! I can log on normally and send attachments

wow what a relief!

have fun everyone


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Glad to hear everything is working ok again.


Third party anti-virus progams are notorious for competing for your business, They auto update themselves and often conflict with each other. Think Norton/Symantic and McAfee.


The average user has built in basic protection with Windows 10 Defender. But computers are sold with other anti-virus software pre installed and activated.


Your friend is the Start Up folder.  Disable any program you don't need running in the background, and if it runs ok, uninstall them one by one. Just make sure Windows Defender is activated and enabled.

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CCleaner and CleanUp don't seem to interfere; nor does MalwareBytes.

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I use Bitdefender a/v and it is generally very good, but it does have one feature I had to disable as it was causing all sorts of different problems. The 'Advanced threat defense' had to be switched off, it attempts to analyse the actions a piece of software is carrying out to try to identify virus-like behaviour; it doesn't work very well.

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If you can launch a web page and pass it the username and password to login automatically from a desktop shortcut, then it means you are passing the username and password in the URL. 


i.e. mysite/webmail?username=bob&password=bobbins


That's a sign of a very old school login IMO.


As for a potential cause of the problem you were having, it sounds like the site couldn't set cookies properly in the browser, which might have been some setting in the uninstalled AV app. 

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We've been having all sorts of problems with Sh*tdefender.  All it's firewall malarky has started to block things it never did.


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