cherriepie 10 #1 Posted May 1, 2021 Has anyone bought a suite from DFS? Any problems with it? If so can you return it? We've just had ours delivered today and are very disappointed with the 3 seater. It's only 3 inches bigger than the 2 seater and is not made to seat 3 people! It is causing problems already. I've got a slipped disc and it has given me backache after only a few hours sitting on it. Share this post Link to post Share on other sites Share this content via...
The_DADDY 3,236 #2 Posted May 1, 2021 (edited) Click here.. https://m.dfs.co.uk/content/contact-us There's a messaging system you can use to contact someone Failing that there's a request callback tab for complaints further down the page. Edited May 1, 2021 by The_DADDY Share this post Link to post Share on other sites Share this content via...
cherriepie 10 #3 Posted May 1, 2021 We've emailed them but no reply as of yet. Going to store tomorrow Share this post Link to post Share on other sites Share this content via...
The_DADDY 3,236 #4 Posted May 1, 2021 11 minutes ago, cherriepie said: We've emailed them but no reply as of yet. Going to store tomorrow Good luck 👍 Share this post Link to post Share on other sites Share this content via...
El Cid 178 #5 Posted May 1, 2021 It might be a good idea to check the size of the sofa here https://www.dfs.co.uk/fabric-sofas/fabric-3-seater-sofas If its the right size, then that is what you bought. Share this post Link to post Share on other sites Share this content via...
The_DADDY 3,236 #6 Posted May 1, 2021 (edited) 19 minutes ago, El Cid said: It might be a good idea to check the size of the sofa here https://www.dfs.co.uk/fabric-sofas/fabric-3-seater-sofas If its the right size, then that is what you bought. Good point so I checked the dimensions of this... https://www.dfs.co.uk/belair/blr12acwp?skuId=4009768&&origin=Fabric_2_Seater_Sofas Its internal dimensions for the seats is only 7.9" shorter than the 3 seater. Here is the "3 seater". https://www.dfs.co.uk/belair/blr13acwp?skuId=4009721&&origin=Fabric_3_Seater_Sofas Edited May 1, 2021 by The_DADDY Share this post Link to post Share on other sites Share this content via...
cherriepie 10 #7 Posted May 1, 2021 I'd expect a 3 seater to be more than 3 inches bigger than a 2 Share this post Link to post Share on other sites Share this content via...
The_DADDY 3,236 #8 Posted May 1, 2021 12 minutes ago, cherriepie said: I'd expect a 3 seater to be more than 3 inches bigger than a 2 Absolutely. I think its shameful they are even allowed to call it a 3 seat. Share this post Link to post Share on other sites Share this content via...
ECCOnoob 948 #9 Posted May 1, 2021 48 minutes ago, cherriepie said: I'd expect a 3 seater to be more than 3 inches bigger than a 2 34 minutes ago, The_DADDY said: Absolutely. I think its shameful they are even allowed to call it a 3 seat. That's all just opinion. Sofas have a range of sizes, shapes, seat dimensions, fittings dependant on the model, style, price and manufacturer. With respect, if I didn't have an ability to test it in the shop beforehand the first thing I would make sure is to check the measurements and dimensions before making an informed decision on whether it was suitable for purchase. Whilst I'm sure it is disappointing it has not matched your own expectations, as El Cid has rightly pointed out, if DFS have delivered exactly the product you ordered as per the exact measurements and specifications they set out on their product description - then they have done nothing wrong. If there is nothing structurally wrong with the sofa then you may have some issues obtaining a refund but their website does refer to cancellation policies of around 14 days after delivery which you may be able to look into. Probably best to contact store as a first port of call. Share this post Link to post Share on other sites Share this content via...
ECCOnoob 948 #10 Posted May 1, 2021 1 hour ago, The_DADDY said: Good point so I checked the dimensions of this... https://www.dfs.co.uk/belair/blr12acwp?skuId=4009768&&origin=Fabric_2_Seater_Sofas Its internal dimensions for the seats is only 7.9" shorter than the 3 seater. Here is the "3 seater". https://www.dfs.co.uk/belair/blr13acwp?skuId=4009721&&origin=Fabric_3_Seater_Sofas To be fair, given there's only £20 difference in the prices I don't think anyone would expect a massive difference in the size of the product. In their world just under 8 inches would be more than enough to squeeze an extra backside on. Share this post Link to post Share on other sites Share this content via...
Funky_Gibbon 42 #11 Posted May 1, 2021 2 hours ago, cherriepie said: Has anyone bought a suite from DFS? Any problems with it? If so can you return it? We've just had ours delivered today and are very disappointed with the 3 seater. It's only 3 inches bigger than the 2 seater and is not made to seat 3 people! It is causing problems already. I've got a slipped disc and it has given me backache after only a few hours sitting on it. In my experience of both DFS sofas and slipped discs I don't think you're going to find one that doesn't give you backache. I remember having to use a lot of cushions/pillows to get a seated position that was remotely comfortable. Share this post Link to post Share on other sites Share this content via...
deej 15 #12 Posted May 2, 2021 12 hours ago, glitterballs said: Getting a sofa from the big stores I've found to be a bit of a false economy. If you do manage to get a refund why not look at getting one made. Nearly all of my family have been going to Archers for years. I had one made last year, 3 & 2 seater to my dimensions with a good fabric and very firm support and cushions as my other half has a slipped disc and its great. They don't have a website but you'll find them on 01709 828975 or at Field View, Brinsworth S60 5BU Thanks glitterballs, im thinking of getting a new sofa. I will give them a call. Share this post Link to post Share on other sites Share this content via...