gamezone07   23 #1 Posted April 9, 2021 Hi, a buyer bought an part for a cleaner off me, I clearly said it was for a particular model, and indeed the colour of the model, they now say the part is too small, and wants to return it, is this correct, and do they pay for the return postage and forfeit the postage costs to send it, or something else, I think i am going to be be out of pocket here, never had a return(give detailed info) Is it my responsiblity if the part doesn't fit?  I note I did say no returns, but it looks like buyers can just reject anything Share this post Link to post Share on other sites Share this content via...
Pyrotequila   401 #2 Posted April 9, 2021 In your case I would say the buyer is responsible for return postage as it was down to them to check compatibility before purchase. Share this post Link to post Share on other sites Share this content via...
gamezone07 Â Â 23 #3 Posted April 9, 2021 (edited) thing is, there is no option to reply to him, fait accompli, Â and, i think he would have the option for bad feedback, Â its also saying I confirmed the request, when i havent even clicked on it. Edited April 9, 2021 by gamezone07 Share this post Link to post Share on other sites Share this content via...
Pyrotequila   401 #4 Posted April 10, 2021 I guess it depends what he selected as the reason for return. Some options get automatically accepted. Share this post Link to post Share on other sites Share this content via...
alarmingmark   32 #5 Posted April 10, 2021 Take it on the chin ....eBay has sellers over a barrel ....even though without sellers it wouldn’t have a business..... Share this post Link to post Share on other sites Share this content via...
carosio   186 #6 Posted April 10, 2021 Be very polite in your messages although would have asked him to confirm the model/type of his cleaner.  When the part is received back it must be in the same condition as it was sent, then a refund can be given.  Generally, if a buyer hints at or threatens to give bad feedback, this can be enough to get the feedback removed by ebay.  https://www.ebay.co.uk/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115&mkevt=1&mkcid=1&mkrid=710-53481-19255-0&campid=5338683477&customid=&toolid=10001 Share this post Link to post Share on other sites Share this content via...
gamezone07 Â Â 23 #7 Posted April 10, 2021 there was no option to reply, it was sold under buy now, annoying thing is i turned down another offer, and had to pay weirdly for an optipon that i hadn't asked for, had no issues at all with selling before, not that i have sold much. Â Share this post Link to post Share on other sites Share this content via...
kidley   48 #8 Posted April 10, 2021 does this help ebay T&C, my interpretation is if you have given the exact details of what this is for, if the buyer buys it and it doesnt fit a different thing, he/she can return it if you agree, he/she pays the return P&P, if they start giving you bad feed back threats refer to ebay disputes.  https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041&st=7  https://www.ebay.co.uk/help/selling/managing-returns-refunds/manage-returns-missing-items-refunds-sellers?id=4079 Share this post Link to post Share on other sites Share this content via...
alarmingmark   32 #9 Posted April 10, 2021 They still play the system ....saying not as described.....it’s a joke ...had it before .... it even said in the listing  “ no returns DO NOT BID unless you agree “ wouldn’t mind if they had asked a question about the item and I could have advised if the part worked on the buyers system .... but no they just purchased it and complained afterwards, it was the wrong part ! Share this post Link to post Share on other sites Share this content via...
Guest   #10 Posted April 11, 2021 You can get in touch with eBay about it. I had someone try and pull the same thing, chatted to their support and was actually surprised when they agreed with me so the return was cancelled. Share this post Link to post Share on other sites Share this content via...
gamezone07 Â Â 23 #11 Posted April 11, 2021 I have some cognitive issues, is there a phone option Share this post Link to post Share on other sites Share this content via...
rudds1   102 #12 Posted April 11, 2021 40 minutes ago, gamezone07 said: I have some cognitive issues, is there a phone option No sure about phone but there is live chat Share this post Link to post Share on other sites Share this content via...