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Bluetooth Keyboard Problem

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Hi

 

The wireless keyboard on a friend's Windows PC has suddently stopped working. I changed the battery and still the Pc would not recognise it. I also tried a different keyboard with the same result.

 

A wireless mouse IS working, however.

 

Any ideas how to resolve this?

 

Thanks

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It might help to switch everything off that is using Bluetooth and then try to connect. Perhaps updating drivers might help. 

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Is it really Bluetooth? I have a Cherry Keyboard with a transmitter but it is RF - bluetooth tends to be for Macs (the keyboard has a switch to change mode from RF (Windows/Linux) to Bluetooth (Mac). Unless of course it is definitely a Bluetooth keyboard. Has your friend tried System Restore to an earlier time when the keyboard did work? (Difficult to do I appreciate with no working keyboard). Do you or they have access to a USB keyboard?

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Maybe the issue could be in the driver's update. As a variant, check it

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