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Poor Internet Speed Virgin

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1 minute ago, Hans-solo said:

This is second pc first replaced cause engineer said it was pc ive wiped this one and put new windows on it so chances of being pc now is nill  

If you are still having issues, and you're sure it's not the PC..
It's not the connection as Engineers have been out and tested ok, It was ok on your Phone too (post further up)
then the only other option is as the engineer said...

the Ethernet Cable it's self has a break/fault.. 

or if you're using WiFi, you might just need to change the WiFi channel....

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I've bought an ethernet lead no difference its both ethernet and wifi issue just formatting pc for third time don't expect any difference only thing thats original is op system its win 10 Pro education but surely that op system wouldn't be the issue never mind ive canceled direct debit and ordered sky they can whistle for payment

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I doubt it's Windows 10 at all..

And Cancelling the Direct Debit, and ordering Sky wont make a difference if the connection isn't the problem (and I honestly believe it isn't) - and I honestly also believe you will have more problems with Sky, than you did with Virgin..

And besides, phone Virgin, and Cancel it, don't cancel the Direct Debit, as you are then in breach of contract and liable for court action.. (as you pay behind, for the month you have just had, not the coming month.. 

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On 08/01/2021 at 14:50, Hans-solo said:

Its been unplugged and reset that many times its getting dizzy when I had sky last year I got the full speed and modem was in living room with pc in bedroom virgin has never worked from first day it was installed last October they just keep making up excuses its also had router replaced 3 times

So you had better speeds with the same PC connected to Sky than you get with Virgin? If that is so then could it be that the new router has a different type of wifi (2.4Ghz vs 5Ghz etc) or maybe a different wifi chipset that doesn't work well with the chipset in the PC?

 

Edit: Oh sorry forgot you also used Ethernet. In that case it is a bit puzzling. Does the Virgin router have a 1Gb ethernet port or 100Mb?

Edited by andysm

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3 hours ago, andysm said:

So you had better speeds with the same PC connected to Sky than you get with Virgin? If that is so then could it be that the new router has a different type of wifi (2.4Ghz vs 5Ghz etc) or maybe a different wifi chipset that doesn't work well with the chipset in the PC?

 

Edit: Oh sorry forgot you also used Ethernet. In that case it is a bit puzzling. Does the Virgin router have a 1Gb ethernet port or 100Mb?

VM Routers/hubs are 1Gb Ethernet ports.... 

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Have you any other software installed after you have reformatted and put Win 10 onto the PC?  I'm thinking if you put some AV software on for instance and 2 products are competing with each other.  If this is so, it may not have shown previously when you had Sky if one of them was in "passive" mode.

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On 13/01/2021 at 16:26, Hans-solo said:

Virgin been today to try again engineer spent 10 mins checking said its one of 2 things ethernet lead? 

The engineer said its one of 2 things but you mention only one, the ethernet lead. What was the other thing?

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