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Mug Animator Software Advice

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I've just downloaded the 2019 windows version. I'm trying to design some mugs, but I am unable to get the mug to rotate to the right of the main page (I will add a photo so you understand where I mean). Is there anyone who could offer advice to know where I am going wrong please? I've tried speaking to the software developers, but they've just asked if I have the latest DX download on the PC. I've got some photos of the messages I've got when trying to download DirectDX and of my pc's specs

 

Thanks in advance

 

https://ibb.co/LdMHgKr
https://ibb.co/3mSndRx
https://ibb.co/bPGpzjp

 

Edited by smh2004

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Looking at your third image! 

 

Imo your looking at some possibly  unregistered software!

Possibly Crippleware, which is usually distributed Free, to give users a taster before buying the fully functional version?

 

If you have purchased this software you may need to enter a code usually sent via email?

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I don't see the problem?

I see no errors or issues in your screenshots...?

Unless I really am going blind 😮

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