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Changing Broadband Provider

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I am looking to finally change from TalkTalk, cost keeps going up and up and try to talk to a real person is almost impossible, I have looked at deals from BT and virgin media, can anybody give me any feed back on these providers,   Many thanks.

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In my experience BT are ok overall, Virgin broadband and tv great but expensive.  Virgin phone poor, and when the landline is down they are almost impossible to get through to on the web or via mobiles.

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Most providers have pretty poor reviews to be honest. I've been using Uswitch to compare the prices as I'm looking to change as well, I'll be going to Plusnet or BT, with Plusnet being voted the provider of the year on quite a few occasions. Have a good look at what's on offer though, I'm with Sky at the moment who have been fine but you don't get an email address service with them but they do offer a free of charge call barring service to avoid the nuisance calls, BT do as well but Plusnet charge £4 a month for it, choose carefully and regularly, end of every contract.

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I'm with Plusnet who have pretty good CS (but with long waits at the mo of course), actual service has been reliable with only the odd time when broadband seemed slow, my package includes Youview TV inc basic BT sport and unlimited calls and was by far cheapest all in deal.

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I am with EE and cannot complain about them, my phone went off last year and I was told could be up to a week, it was sorted and back on in 3 days. When I renewed last year it actually went down £3 per month, will be interesting what it will be when it is due for renewal in November.

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19 hours ago, Thirsty Relic said:

In my experience BT are ok overall, Virgin broadband and tv great but expensive.  Virgin phone poor, and when the landline is down they are almost impossible to get through to on the web or via mobiles.

Can't say I really had a problem getting in touch via Mobile, just phone the 'national' number... 0800 952 8046 or 0345 454 1111

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1 hour ago, Ghozer said:

Can't say I really had a problem getting in touch via Mobile, just phone the 'national' number... 0800 952 8046 or 0345 454 1111

repeatedly tried both those numbers - never managed to get through - 40 minute waits on hold being the norm.  When BB problems, simple one minute call got the techos out to fix it.  Very different story if the landline down - no way of telling them by email or via webpage, and the chatbot (and you can't got to a human except through the chatbot) can't understand phone problems!

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On 14/09/2020 at 16:17, kay1 said:

I am looking to finally change from TalkTalk, cost keeps going up and up and try to talk to a real person is almost impossible, I have looked at deals from BT and virgin media, can anybody give me any feed back on these providers,   Many thanks.

When you say the costs keep going up in what way? I was just looking at the 67Mb broadband package from them and it states there are no mid-contract price rises.

 

BTW I'm currently with Plusnet fibre and regularly get disconnected every few days or so. Not for long but enough to stop downloads, streaming and interrupt games, hence wanting to switch when contract is up.

Edited by apelike

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16 hours ago, apelike said:

When you say the costs keep going up in what way? I was just looking at the 67Mb broadband package from them and it states there are no mid-contract price rises.

 

BTW I'm currently with Plusnet fibre and regularly get disconnected every few days or so. Not for long but enough to stop downloads, streaming and interrupt games, hence wanting to switch when contract is up.

She's probably come out of contract to be honest.

 

Another question regarding broadband, just how do they change the speeds when they're offering speeds of 37 mb and 67 mg. Do the restrict /throttle back to the lower speeds and then release to give you higher speeds somehow, anyone know?

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14 minutes ago, Kelvin Phlats said:

She's probably come out of contract to be honest.

 

Another question regarding broadband, just how do they change the speeds when they're offering speeds of 37 mb and 67 mg. Do the restrict /throttle back to the lower speeds and then release to give you higher speeds somehow, anyone know?

Yes I am out of contract, my mistake. Can anyone help me I have contacted BT and the prices quoted are both 24 month contracts, Essential ,£24.99 33-36Mb and Fibre 1, 46-50Mb £27.99 (with 700 mins free calls per month £34.99) I only have a laptop and smart TV and as I am not really up to date (over 80) can you advice me which would be the most suitable option for me

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27 minutes ago, kay1 said:

Yes I am out of contract, my mistake. Can anyone help me I have contacted BT and the prices quoted are both 24 month contracts, Essential ,£24.99 33-36Mb and Fibre 1, 46-50Mb £27.99 (with 700 mins free calls per month £34.99) I only have a laptop and smart TV and as I am not really up to date (over 80) can you advice me which would be the most suitable option for me

If you use iPlayer or other streaming services you need to make sure the broadband is unlimited (no data caps) 33-36 should be OK for that, but check your area and see what the average speed is. With the 700 minutes of calls, do you use the house phone? Do you need 700 minutes? Is it just to UK landline numbers? Is it off peak and/or weekends only? If you mainly use a mobile phone or the times you use the phone don't fit in with the package, it's just wasted money.

 

24 month contracts is fairly standard for BT. If they don't give the minimum guaranteed speeds, you can leave without penalty. I have the higher speed ones so check the small print on the 'Essential' package, it may not apply on that one.

 

EDIT: I missed the Fibre 1 part, for the sake of £3 per month, it sounds like a better deal.

Edited by zach

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1 hour ago, kay1 said:

Yes I am out of contract, my mistake. Can anyone help me I have contacted BT and the prices quoted are both 24 month contracts, Essential ,£24.99 33-36Mb and Fibre 1, 46-50Mb £27.99 (with 700 mins free calls per month £34.99) I only have a laptop and smart TV and as I am not really up to date (over 80) can you advice me which would be the most suitable option for me

Do you use the phone much Kay? 

 

Have you checked the download speeds you're getting now? This is quite simple, just click on the link below and then click the button to start the test and it'll give you some idea what you're getting at the moment.

https://broadbandtest.which.co.uk

 

Do you know what sort of deal you are on now? What sort of speeds came with the deal I mean?

 

Haven't you got any family members who could help?

 

Not really up to date? You're not doing too bad girl, laptop and smart TV, lol.

Edited by Kelvin Phlats

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