davyboy   19 #1 Posted May 10, 2020 I ordered a pair of secateurs on line on 22 April. Delivery was 3- 5 days. It hasn't arrived yet although despatched. I know the post might be slow due to covid but how much longer should I give it before taking action? Share this post Link to post Share on other sites Share this content via...
*Wallace* Â Â 333 #2 Posted May 10, 2020 I would give it a bit more time what with the covid and a bank holiday. Share this post Link to post Share on other sites Share this content via...
Janus   28 #3 Posted May 10, 2020 While waiting ,I would notify the retailer  just so they know . You don't want a situation where you wait and it never arrives. Then the retailer says you should have notified us earlier etc. Share this post Link to post Share on other sites Share this content via...
forgeman   18 #4 Posted May 10, 2020 I ordered something from E Bay and it arrived 14 days after it being posted. I did notify the sender 3-4 days prior to its arrival. Share this post Link to post Share on other sites Share this content via...
AKAMD   0 #5 Posted May 10, 2020 Like forgeman I have waited for ebay items overdue by more than a week.  They were all Royal Mail.  Some private couriers are much quicker.  Staff shortage at RM is probably the reason, they were cut to the bone after privatization and have little cover for self-isolating staff.  I would give it a few more days.  One seller gave me a refund then the item was delivered later that day.  I then had to repay the refund.  I've learnt to be patient! Share this post Link to post Share on other sites Share this content via...
nikki-red   308 #6 Posted May 10, 2020 (edited) Posties arent even delivering letters on Saturdays at the moment, only parcels, in an attempt to get on top of a massive backlog. Edited May 10, 2020 by nikki-red Share this post Link to post Share on other sites Share this content via...
carosio   186 #7 Posted May 10, 2020 Some advice here:  https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042 Share this post Link to post Share on other sites Share this content via...
davyboy   19 #8 Posted May 11, 2020 Thank you for your replies. I was going to contact the seller this morning  but typicaly the postman  has just delivered them. Share this post Link to post Share on other sites Share this content via...
*Wallace* Â Â 333 #9 Posted May 11, 2020 Nice one. Share this post Link to post Share on other sites Share this content via...
zach   234 #10 Posted May 12, 2020 21 hours ago, davyboy said: Thank you for your replies. I was going to contact the seller this morning  but typicaly the postman  has just delivered them. Out of curiosity, was the postmark/stamp a UK one? It wouldn't be the first time I've bought things that "seem" to be from a UK company, and UK delivery times. When the items come, they are from China etc.  The main thing is, you got them. Share this post Link to post Share on other sites Share this content via...
davyboy   19 #11 Posted May 13, 2020 23 hours ago, zach said: Out of curiosity, was the postmark/stamp a UK one? It wouldn't be the first time I've bought things that "seem" to be from a UK company, and UK delivery times. When the items come, they are from China etc.  The main thing is, you got them. yes the parcel was posted in the UK and had uk stamp. Share this post Link to post Share on other sites Share this content via...
Jeffrey Shaw   90 #12 Posted May 14, 2020 Rather than discussing on SF the loss of an expected postal item, why not just ask Royal Mail via https://personal.help.royalmail.com/app/answers/detail/a_id/317/session/L3RpbWUvMTU4OTQ1NzczMC9nZW4vMTU4OTQ1NzczMC9zaWQvZlVBdllhZ3FlTCU3RW85Yzl5eHJISHZEN3dzN1BscXhwNDVPdjZpRFpHRlQzY2lZN19nWFhGNFBfYUJYJTdFRDh4ZjNNUW5GWWFfTVk3cllKYzBpbmdnYWoySW9xY3NSREh3ckh6UyU3RWl1MjVQJTdFOGNTblBWWkZSMU1PblElMjElMjE%3D ? Share this post Link to post Share on other sites Share this content via...