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B&Q Virtual Queue

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I am wondering why since the closing of  B&Q  makes you wait in a virtual queue? I understand since the stores are shut the website for delivery and click and collect will have a lot more people on but supermarkets don't have virtual queues or Amazon or Ebay ?

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Amazon and Ebay will be used to, and  therefore prepared for a large number of customers accessing their sites at once.

B&Q and Wickes wont be set up  for the extra demand.

Its only like Next and Boots when their sales are on.

Edited by nikki-red

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There's been loads of complaints about B&Q orders and customer service during the lockdown, they're finding it extremely difficult to manage.

 

Unless it's vital, just put it off or order from somewhere else.

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It's the same with Occado and Morrisons.  Apparently, B &Q are opening up some more of their stores.  Don't know if that will help.

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You can't even have a look to compare different things without waiting in the queue, yesterday I looked at Morrisons and was put in a queue of several thousands with a wait time of about 20 minutes.

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It's highlighting that those companies have a database backend that's unable to cope with demand, so instead of getting more/quicker database servers, they just restrict the number of people using the webservers instead which is a nasty dirty 'fix'.

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Went on Morrisons at 15.45 on Thursday, queue was just twelve people - I almost fainted!

 

no delivery slots available but at least found out quickly 😀

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I am hoping to go today, for a large piece of plywood, just hoping they will cut it in store.

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No  wood cutting service

No paint mixing service

 

 

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1 hour ago, butlers said:

No  wood cutting service

No paint mixing service

It was like going to the supermaket, low on stock. I dont think people are hoarding paint and wood.

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I needed some replacement tools and manged to get them within an hour of ordering from Toolstation.

Online ordering only and pickup only when they have sent you a message to say it is ready to pick up. 

Stay safe and no speeding.

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Was put into a queue last week of '30 mins' at B&Q - it was an hour and a half by the time I got on the website and they hadn't even got what I wanted! This was 3am too!!

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