Snooker147   11 #1 Posted April 19, 2020 I am wondering why since the closing of B&Q makes you wait in a virtual queue? I understand since the stores are shut the website for delivery and click and collect will have a lot more people on but supermarkets don't have virtual queues or Amazon or Ebay ? Share this post Link to post Share on other sites Share this content via...
nikki-red   308 #2 Posted April 19, 2020 (edited) Amazon and Ebay will be used to, and therefore prepared for a large number of customers accessing their sites at once. B&Q and Wickes wont be set up for the extra demand. Its only like Next and Boots when their sales are on. Edited April 19, 2020 by nikki-red Share this post Link to post Share on other sites Share this content via...
geared   317 #3 Posted April 19, 2020 There's been loads of complaints about B&Q orders and customer service during the lockdown, they're finding it extremely difficult to manage.  Unless it's vital, just put it off or order from somewhere else. Share this post Link to post Share on other sites Share this content via...
Lex Luthor   10 #4 Posted April 19, 2020 It's the same with Occado and Morrisons. Apparently, B &Q are opening up some more of their stores. Don't know if that will help. Share this post Link to post Share on other sites Share this content via...
iansheff   88 #5 Posted April 19, 2020 You can't even have a look to compare different things without waiting in the queue, yesterday I looked at Morrisons and was put in a queue of several thousands with a wait time of about 20 minutes. Share this post Link to post Share on other sites Share this content via...
the_bloke   17 #6 Posted April 20, 2020 It's highlighting that those companies have a database backend that's unable to cope with demand, so instead of getting more/quicker database servers, they just restrict the number of people using the webservers instead which is a nasty dirty 'fix'. Share this post Link to post Share on other sites Share this content via...
Sheffield Chap   0 #7 Posted April 30, 2020 Went on Morrisons at 15.45 on Thursday, queue was just twelve people - I almost fainted!  no delivery slots available but at least found out quickly 😀 Share this post Link to post Share on other sites Share this content via...
El Cid   220 #8 Posted May 1, 2020 I am hoping to go today, for a large piece of plywood, just hoping they will cut it in store. Share this post Link to post Share on other sites Share this content via...
butlers   261 #9 Posted May 1, 2020 No wood cutting service No paint mixing service   Share this post Link to post Share on other sites Share this content via...
El Cid   220 #10 Posted May 1, 2020 1 hour ago, butlers said: No wood cutting service No paint mixing service It was like going to the supermaket, low on stock. I dont think people are hoarding paint and wood. Share this post Link to post Share on other sites Share this content via...
CabinetMaker   0 #11 Posted May 2, 2020 I needed some replacement tools and manged to get them within an hour of ordering from Toolstation. Online ordering only and pickup only when they have sent you a message to say it is ready to pick up. Stay safe and no speeding. Share this post Link to post Share on other sites Share this content via...
lindylou53 Â Â 18 #12 Posted May 2, 2020 Was put into a queue last week of '30 mins' at B&Q - it was an hour and a half by the time I got on the website and they hadn't even got what I wanted! This was 3am too!! Share this post Link to post Share on other sites Share this content via...